Site Operations Manager

Plymouth Housing Group•Seattle, WA

7d•Onsite

About The Position

The Site Operations Manager (SOM) is the onsite operational leader for an assigned supportive housing building. The role ensures a safe, clean, and welcoming environment for residents, staff, and visitors while upholding Plymouth Housing’s commitment to dignity and community. The SOM oversees building operations, including rent collection, unit turnover, cleanliness, safety, compliance, and hospitality-forward resident services. They lead the 24/7 operations team, manage building budgets, track key performance indicators, and maintain readiness for inspections and emergencies. Working with partners across Facilities, Safety, and Resident Well-Being, the SOM supports consistent service delivery, stable building systems, and a respectful, inclusive community environment. Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. Its long-term housing is paired with onsite services intended to promote stability, health, and community. The organization emphasizes dignity, respect, shared responsibility, hospitality, careful communication, collaboration across differences, cultural responsiveness, harm reduction, trauma-informed practice, and resident choice.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant professional experience.
Four or more years of experience in property management, supportive housing, or building operations.
Two or more years of supervisory or team leadership experience, preferably in 24/7 operations.
Experience working with individuals who have experienced homelessness or housing instability.
Knowledge of landlord-tenant law, Fair Housing, ADA, and housing regulations, with the ability to apply them in daily operations.
Excellent de-escalation, crisis response, and conflict resolution skills using trauma-informed and harm-reduction frameworks.
Demonstrated success leading staff in a 24/7 operations environment with accountability and support.
Strong organizational and time-management ability to handle multiple operational priorities.
Adaptable interpersonal and communication skills that foster collaborative, cross-department relationships.
Proficiency in Microsoft Office applications and property management software such as Yardi.
Commitment to equity, inclusion, and resident dignity in all aspects of work.
Builds trust and works respectfully with people from many backgrounds and lived experiences; uses self-awareness and humility to communicate across differences and treat people fairly and respectfully.

Nice To Haves

Familiarity with LIHTC, HUD, or Section 8 housing operations.
Experience partnering with Facilities, Safety, or Behavioral Health teams.
Experience supervising in a unionized environment.
Bilingual or multilingual skills.

Responsibilities

Oversee daily building operations and supervise staff across all shifts to ensure 24/7 consistency, safety, and hospitality.
Lead rent collection, unit turns, building cleanliness, access systems, and operational record keeping.
Conduct lease signings, enforce lease requirements, and ensure compliance with landlord-tenant law, Fair Housing, and Plymouth policies.
Monitor key performance indicators, including occupancy, rent collection, incidents, and inspection results, and implement corrective actions as needed.
Lead funder inspections and ensure timely readiness, coordination, and follow-up on findings.
Partner with Facilities to coordinate repairs, maintenance, and preventive work, and ensure vendor performance meets quality standards.
Manage building budgets, review expenses, and track inventory of supplies and janitorial materials.
Address unauthorized onsite activity, ensure consistent enforcement of guest policies, and collaborate with safety and emergency partners as needed.
Support and model crisis-intervention, trauma-informed, and harm-reduction approaches in complex resident situations.
Maintain professional, resident-centered communication and lead conflict resolution aligned with Plymouth’s values.
Promote a hospitable and dignified resident experience, including welcoming common areas, daily refreshment services, and dependable front desk presence.
Oversee distribution of community resources, pantry and hygiene items, and harm-reduction supplies according to established protocols.
Collaborate with cross-department partners to ensure clean, safe, and stable housing environments for residents.
Serve in the after-hours on-call rotation, providing leadership and decision-making during urgent building situations.