Site Operations Manager
About The Position
May Mobility is seeking an experienced Site Operations Manager to lead an operational site as the company expands its autonomous shuttle and mobility services. The role oversees Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators to deliver seamless shuttle operations. The manager is accountable to business partners, customers, and passengers, and helps integrate May Mobility into the city’s transportation culture. Reporting to the Customer Operations Manager, this position ensures high standards for quality, safety, and reliability. The role operates in a fast-changing startup environment and requires covering shifts outside normal business hours, with travel required.
Requirements
- Associate degree or higher in Business, Technical Operations, or another field.
- At least 1 year of experience as a people leader in a fast-adapting, customer-focused environment.
- Proven ability to make judgment calls in ambiguous situations.
- Experience developing processes and managing projects.
- Excellent written and verbal communication skills across multiple platforms, with strict attention to detail.
- Valid U.S. driver’s license.
- Willingness to undergo a driving record check.
- Ability to lift up to 50 pounds.
- Ability to stand for prolonged periods and climb ladders infrequently.
- Ability to work outdoors in varying temperatures and weather conditions.
- Ability to remain stationary for 50% or more of the time, move or change positions as needed, use a computer for prolonged periods, and install hardware and software.
Nice To Haves
- Bachelor’s degree or higher in Business, Technical Operations, or a related field, or equivalent experience.
- At least 3 years of experience as a people leader in a fast-adapting, customer-focused environment.
- Leadership experience in a startup environment.
- Proven change-management experience.
- Prior experience in operations or logistics.
- Working knowledge of Google Suite, Slack, Jira, and Asana.
Responsibilities
- Ensure operations follow rigorous safety guidelines and continuously develop a strong safety culture.
- Implement and oversee daily protocols and reporting, and track site performance metrics to improve outcomes.
- Meet financial goals and align spending with the site operating budget.
- Ensure exceptional service for customers and passengers.
- Partner with People Operations on site staffing and performance management decisions.
- Ensure site staff communicate effectively with engineers when technical issues arise or require escalation.
- Partner with Field Operations to train new site leadership and test new vehicle-technology rollouts.
- Create a work environment that values all team members and embodies May Mobility values.
- Cover shifts across days and times outside normal business hours.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
