Site Operations Manager

May Mobility•Eden Prairie, MN

About The Position

May Mobility is hiring a Site Operations Manager to lead an operational site as the company expands its autonomous shuttle and mobility services. The manager oversees Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators, and is directly responsible to business partners, customers, and passengers. The role reports to the Customer Operations Manager and is responsible for helping ensure site quality, safety, and reliability while making May Mobility part of the city’s transportation culture. The position requires balancing people leadership and process-driven operations in a fast-changing startup environment, including taking on both large and small tasks as needed. The role includes covering shifts at times outside normal business hours and travel. Standard site conditions can involve prolonged computer use, frequent movement or position changes, extended periods standing, occasional ladder climbing, lifting, and working outdoors in varying temperatures and weather conditions.

Requirements

Associate degree or higher in Business, Technical Operations, or another field, or comparable knowledge or experience.
At least 1 year of experience as a people leader in a fast-adapting, customer-focused environment.
Proven ability to make judgment calls in ambiguous situations.
Previous experience developing processes and managing projects.
Excellent written and verbal communication across multiple platforms, with strict attention to detail.
Valid U.S. Driver's License.
Willingness to undergo a driving record check.
Ability to set goals and create plans to meet customer and internal needs.
Comfort leading people and driving results.
Ability to delegate tasks and follow through to completion.
Ability to work effectively with team members at all levels of the organization.
Ability to lift up to 50 pounds.
Ability to stand for prolonged periods and climb ladders infrequently.
Ability to work outdoors in varying temperatures and weather conditions.
Ability to remain in a stationary position for 50% or more of the time and to move or change positions often when needed.

Nice To Haves

Bachelor's degree or higher in Business, Technical Operations, or a related field, or equivalent experience.
At least 3 years of experience as a people leader in a fast-adapting, customer-focused environment.
Leadership experience in a startup environment.
Proven change-management experience.
Prior experience in operations or logistics.
Working knowledge of Google Suite, Slack, Jira, and Asana.

Responsibilities

Ensure operations follow rigorous safety guidelines and continually develop a strong safety culture.
Implement and oversee daily protocols and reporting, and track site performance metrics to improve outcomes.
Meet financial goals and align spending with the site operating budget.
Ensure exceptional service for customers and passengers.
Partner with People Operations on site staffing and performance management decisions.
Ensure site staff communicate effectively with engineers when technical issues arise or need escalation.
Partner with Field Operations to train new site leadership and test new vehicle-technology rollouts.
Create a work environment that values all team members and embodies May Mobility values.
Cover shifts across days and times outside normal business hours.
Install hardware and software.