Site Operations Manager II

May Mobility•Atlanta, GA

About The Position

May Mobility is seeking an experienced Site Operations Manager to lead an operational site as the company expands its autonomous shuttle and mobility services. The role oversees Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators, and is accountable to business partners, customers, and passengers for delivering seamless operations. The manager reports to the Customer Operations Manager and helps ensure quality, safety, and reliability while integrating May Mobility into the city’s transportation culture. This role suits a collaborative, empathetic, process-focused leader who can manage complex technical operations, make sound decisions in changing or ambiguous situations, and contribute hands-on in a startup environment. The position requires flexibility to cover shifts outside normal business hours, travel, and work in standard site conditions, including outdoor settings and varied weather.

Requirements

Associate degree or higher in Business, Technical Operations, or another field, or comparable knowledge or experience.
At least 3 years of experience as a people leader in a fast-adapting, customer-focused environment.
Formal people-leadership experience in a fast-adapting, customer-focused environment.
Proven ability to make judgment calls in ambiguous situations.
Experience developing processes and managing projects.
Excellent written and verbal communication across multiple platforms, with strict attention to detail.
Valid U.S. driver's license.
Willingness to undergo a driving record check.
Ability to lead multiple small teams simultaneously.
Ability to identify trends or product gaps and escalate them appropriately.
Strong collaboration skills with internal and external stakeholders.
Comfort communicating publicly and representing the company.
Ability to drive solutions by setting goals and creating paths toward improvement.
Ability to work effectively with team members at all organizational levels.
Ability to lift up to 50 pounds, stand for prolonged periods, and climb ladders infrequently.
Ability to work outdoors in varying temperatures and weather conditions.

Nice To Haves

Bachelor's degree or higher in Business, Technical Operations, or a related field, or equivalent experience.
Leadership experience in a startup environment.
Proven change-management experience.
Prior operations or logistics experience.
Working knowledge of Google Suite, Slack, Jira, and Asana.

Responsibilities

Ensure operations follow rigorous safety guidelines and continuously develop a strong safety culture.
Implement and oversee daily protocols and reporting, and track site performance metrics to improve outcomes.
Meet financial goals and align spending with the site operating budget.
Ensure exceptional service for customers and passengers.
Partner with People Operations on site staffing and performance management decisions.
Ensure site staff communicate effectively with engineers when technical issues arise or require escalation.
Partner with Field Operations to train new site leadership and test new vehicle technology rollouts.
Create a work environment that values all team members and embodies May Mobility values.
Cover shifts across days and times outside normal business hours.
Travel as required; the posting lists travel as frequent (26%–50%) and also states up to 10% travel required.

Benefits

Comprehensive medical, dental, vision, life, and disability plans; eligible domestic partners who have resided together for at least one year may participate.
Health Savings and Flexible Spending Accounts for healthcare and dependent care.
Retirement benefits, including an immediately vested employer safe harbor match.
Paid parental leave and a phased return to work.
Flexible vacation policy and paid company holidays.
Total Wellness Program with resources for overall wellbeing.

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