Site Manager

Genuine Parts Company•Louisville, KY

About The Position

The Site Manager manages a company-owned IBS store to increase return on investment and market penetration while providing excellent customer service. The role hires and develops personnel, sets high performance standards, uses company training resources, and recognizes employee efforts and accomplishments. The Site Manager is responsible for inventory protection, asset management, operational issues, and the cleanliness of the store, stockroom, and exterior areas. The role fully supports and implements IBS NAPA operational and marketing programs. Performance is measured by sales, net profit, inventory turnover, payroll percentage, gross profit, and inventory gain. The Site Manager also performs other duties assigned by management.

Requirements

High school diploma or equivalent required.
Demonstrated leadership in the automotive aftermarket service industry, preferably in an automotive parts department, dealership, jobber, or retail establishment.
Working knowledge of the organization or organizations served by the store.
High character and fair dealings with employees and customers.
Strong leadership, customer focus, open communication, and willingness to coach and provide feedback.
Personal drive, self-motivation, and initiative to accomplish Company goals.
Ability to work with people in a fast-paced setting, remain competitive, and work calmly under pressure.
Willingness and ability to learn.
Analytical problem-solving skills.
Ability to operate a TAMS point-of-sale system and use cataloging.
Ability to use an adding machine and process cash, check, and credit-card transactions.
Ability to speak clearly and listen attentively.
Ability to stand and walk for the entire assigned work shift.
Ability to lift and move parts and boxes weighing up to 60 pounds.
Ability to repeatedly bend or stoop to floor-level shelves and reach upper shelves (eight feet) using a stool or ladder when necessary.
Ability to move engine blocks, core barrels, and other heavy equipment using moving aids such as hand trucks, barrel dollies, and hydraulic lifts.

Nice To Haves

Technical school education and/or a college degree.

Responsibilities

Monitor store sales performance daily, weekly, monthly, and year to date; identify and solve problems effectively.
Develop good customer relations, maintain a high level of customer service, and address customer sales and service questions promptly.
Supervise and coach store employees; monitor and recognize good and unacceptable employee performance.
Ensure processes and procedures are followed to minimize inventory shrinkage.
Ensure merchandise is received accurately and on time and stored appropriately in the stockroom.
Create a safe work environment and ensure required HazMat training is completed in a timely manner.
Work to minimize employee time lost due to workers’ compensation injuries.
Understand, interpret, and comply with Company policies.
Work with the District office or District Manager to maintain procurement card controls.
Build relationships and negotiate with non-NAPA vendors on pricing, inventory, and service.
Maintain and protect Company store facilities, equipment, inventory, and other physical assets.
Implement IBS NAPA operational and marketing programs and maintain the cleanliness of the store, stockroom, and outside areas.