Site Manager

Whistle Express Car Wash•Macedonia, OH

12d•$57,500 - $79,000

About The Position

The Site Manager is the senior on-site leader responsible for the people, guest experience, equipment, standards, and business results of a Whistle Express site. The role oversees daily operations, builds and develops the team, and ensures the site performs consistently. It sits between the Assistant Site Manager and Market Director, developing leaders at the site and partnering with the Market Director. The ideal candidate treats the site like a business and the team as central to its success. They build accountability and trust, take ownership of sales, labor, safety, quality, and culture, develop future leaders, communicate clearly, and remain present in a fast-paced, physically active outdoor environment. Base pay is $57,500.00–$79,000.00.

Requirements

Strong customer service mindset and excellent communication skills.
Demonstrated leadership, team-building, and performance-management abilities.
Ability to work effectively in a fast-paced, hands-on outdoor environment.
Strong problem-solving and decision-making skills.
Reliable, self-motivated, and organized, with the ability to independently run all aspects of site operations.
Flexible schedule, including weekends and holidays.
Ability to stand for long periods and perform light physical tasks.

Nice To Haves

Previous site management or multi-team leadership experience.
Experience in retail, service, hospitality, or other customer-facing roles.
Mechanical aptitude for overseeing equipment checks and maintenance.
Experience in sales-driven environments or membership programs.
Prior management experience in car wash, retail, restaurant, service, or field operations.

Responsibilities

Recruit, hire, train, coach, and performance-manage team members, including the Assistant Site Manager, Shift Leads, and Team Members.
Build and reinforce a positive, growth-minded culture grounded in company values.
Conduct ongoing development conversations and prepare future leaders for advancement.
Ensure staff consistently follow safety, customer service, and operational standards.
Create a welcoming, service-oriented customer environment and resolve escalated customer concerns.
Coach the team on customer engagement, membership sales, and service recommendations.
Own daily operational workflows and ensure efficiency, accuracy, and safety.
Maintain equipment reliability through preventative maintenance, repairs, and vendor support.
Ensure quality, cleanliness, and throughput meet company standards.
Analyze operational metrics and implement improvements to increase performance and reduce downtime.
Set and manage site-level sales, membership, labor, and operational targets.
Lead sales initiatives, promotions, and team-wide upselling behaviors.
Monitor KPIs and adjust staffing, processes, or workflows to achieve results.
Manage site expenses, inventory, and cost controls.
Enforce health, safety, and environmental protocols and ensure compliance with company policies, procedures, and quality standards.
Address risks, incidents, and equipment failures promptly and effectively.
Conduct regular audits and site inspections to ensure consistency and compliance.
Partner with the Market Director and develop the Assistant Site Manager and Shift Leads.