Law Firm Site Manager
About The Position
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities we invite you to apply to join our dynamic team.
Requirements
- High School Diploma or equivalent
- Previous management experience in a client service oriented field, preferably professional office services experience
- Detail oriented with good verbal and written communication skills, with the ability to resolve complaints
- Strong initiative required; ability to work independently with minimal direct supervision
- Working knowledge of Microsoft products such as MS Word, Excel, and Outlook
- Ability to lift or move 40 lbs. or greater
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time
Nice To Haves
- Associate Degree preferred
Responsibilities
- Serves as the principal liaison between Opensity, the client’s administration and the site employees
- Provides excellent client white glove customer service to all end-users at the site
- Provides onsite leadership with the Opensity team, and encourages staff development in their careers
- Continuously looks for opportunities to increase the efficiency of our on-site operations
- Seeks opportunities to increase our capabilities and makes recommendations to the key contact
- Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
- Recruits and interviews potential Opensity candidates for available positions at the site
- Hires, trains, manages, and evaluates all personnel assigned to the site
- Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
- Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports
- Displays high ethical standard, integrity, work ethic, and loyalty
- Possesses excellent oral and written communication skills.
- Capable of handling high volume and demanding client project environments
Benefits
- May be eligible for an annual bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
