Office Services Manager - Law Firm
About The Position
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Senior Client Relations Manager is responsible for overseeing the daily operations and ensuring exceptional client service for our on-site office services centers. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. This position will also be responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.
Requirements
- High School Diploma or equivalent
- Previous office services experience in a professional organization such as law firm preferred.
- Previous experience with Konica Minolta equipment preferred but not required
- Detail oriented with good verbal and written communication skills, with the ability to resolve complaints
- Strong initiative required; ability to work independently with minimal direct supervision
- Working knowledge of Microsoft products such as MS Word, Excel, and Outlook
- Ability to lift or move 40 lbs. or greater
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time
Responsibilities
- Serves as the principal liaison between Opensity Solutions, the client’s administration and the site employees
- Provides elevated concierge style customer servicer service to all end-users at the site
- Provides onsite leadership with the Opensity Solutions team, and encourages staff development in their careers
- Continuously looks for opportunities to increase the efficiency of our on-site operations
- Seeks opportunities to increase our capabilities and makes recommendations to the key contact
- Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
- Recruits and interviews potential Opensity Solutions candidates for available positions at the site
- Hires, trains, manages, and evaluates all personnel assigned to the site
- Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
- Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports
- Displays high ethical standard, integrity, work ethic, and loyalty
Benefits
- may be eligible for an annual bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
