Site Manager - Tommy's Express Car Wash

OpenRoad Auto Group•London, ON

21h•CA$50,000 - CA$75,000•Onsite

About The Position

OpenShine Holdings Ltd., the operator of several Tommy’s Express Car Wash franchises in Southwest Ontario, is seeking a highly motivated and experienced Site Leader to oversee the daily operations at our Tommy’s Express St Thomas facility. We are a growing company with a team-oriented culture and a commitment to providing world-class customer service. We offer competitive wages, benefits and opportunities for career advancement within our growing organization. If you are a driven leader, with a passion for excellence, we encourage you to apply! At Tommy’s Express, we are not just washing cars; we are creating an experience. Our facilities are designed with cutting-edge technology and a focus on providing exceptional customer service. The Site Leader is responsible for the daily success of the facility, which includes, but it is not limited to, managing budgets, scheduling personnel shifts, maintaining wash quality, guest service and management of personnel. This role requires a strong leader who can foster a positive team environment, drive results, and ensure consistent adherence to company policy and procedure.

Requirements

At least two years of previous management experience; customer-facing car wash/retail/hospitality experience preferred.
Excellent verbal/written communication and excellent analytical/problem-solving skills.
Ability to lead, motivate, and develop teams (coaching, delegation, performance management), which includes basic human resources knowledge (hiring, onboarding and employment management)
Strong understanding of operational principles and the ability to analyze data and drive business performance via strong financial management (utilizing and creating a budget and managing a P&L).
Exceptional customer service skills and a track record for exceeding expectations; prefer prior experience in building a customer-centric culture.
POS system proficiency and ability to learn new technologies quickly.
Strong organizational and time-management skills. Ability to manage multiple tasks, prioritize, and meet deadlines.
High School Diploma/equivalent required; post-secondary education preferred.
Must have a valid passport and be able to travel to the United States.

Nice To Haves

customer-facing car wash/retail/hospitality experience preferred
prior experience in building a customer-centric culture
post-secondary education preferred

Responsibilities

Drive profitably by increasing sales (individual washes and total number of membership subscribers), track expenses and analyze ongoing financial performance.
Ensure efficient daily operations. Maintain a safe, secure, clean, and well-maintained facility. Oversee ongoing wash quality and implement procedures to ensure customer satisfaction.
Champion exceptional guest service, train team members and resolve customer complaints effectively.
Mentor shift leaders and team members. Conduct weekly meetings with shift leaders to review performance, address issues, and plan for upcoming events. Conduct performance reviews and address disciplinary issues as needed.
Oversee all personnel-related paperwork, ensuring compliance with company policies and legal regulations, which will require the successful candidate to collaborate with leadership on hiring processes and onboarding new team members.
Create and manage work schedules, ensuring appropriate staffing levels based on projected sales and labor budgets.
Comfortable identifying and responding to mechanical, electrical, plumbing, detergent and basic chemical, POS and basic computer setup, and general facility issues.
Dealing with issues arising with equipment, emergencies, failures, floods, alarms, security systems, safety concerns, staff emergencies, etc.
Responsible for investigating any issues with claims, know basic mechanical for cars, reviewing footage, documenting incidents, communicating with guests, coordinating approved repairs, and escalating matters when appropriate to leadership.
Thinks broadly, able to organize outside repairs and services, coordinate with staff and with external team members, suppliers, source urgent parts and tools, and make sure the site has the resources needed to remain operational.
Track and manage invoices, recording costs in the management system. Track usage and order detergents and equipment as needed while considering usage rates and shipping time.
Perform all POS and computer-related system tasks.
Ensure all company policies and procedures are consistently followed.