Site Manager
About The Position
The Site Manager is the senior on-site leader at Whistle Express and is responsible for the people, guest experience, equipment, standards, and results of the site. The role sits between the Assistant Site Manager and the Market Director, developing on-site leaders and partnering with the Market Director to ensure the site performs consistently. The Site Manager runs daily site operations, builds and develops the team, delivers a strong customer experience, maintains equipment and site standards, and drives sales, memberships, profitability, and operational performance. The position works in a fast-paced, hands-on outdoor environment and requires a flexible schedule, including weekends and holidays.
Requirements
- Strong customer service mindset and excellent communication skills.
- Demonstrated leadership, team-building, and performance-management abilities.
- Ability to work effectively in a fast-paced, hands-on outdoor environment.
- Strong problem-solving and decision-making skills.
- Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
- Flexible schedule, including weekends and holidays.
- Ability to stand for long periods and perform light physical tasks.
Nice To Haves
- Previous site management or multi-team leadership experience.
- Experience in retail, service, hospitality, or other customer-facing roles.
- Mechanical aptitude for overseeing equipment checks and maintenance.
- Experience in sales-driven environments or membership programs.
- Prior management experience in car wash, retail, restaurant, service, or field operations.
Responsibilities
- Recruit, hire, train, coach, and performance-manage Assistant Site Managers, Shift Leads, and Team Members.
- Build and reinforce a positive, growth-minded culture grounded in company values; conduct development conversations and prepare future leaders for advancement.
- Ensure staff consistently follow safety, customer service, and operational standards.
- Create a welcoming, service-oriented customer environment; resolve escalated concerns and coach employees on customer engagement.
- Lead membership growth strategies, sales coaching, service recommendations, and responses to customer concerns.
- Own daily operational workflow and ensure efficiency, accuracy, and safety.
- Manage preventative maintenance, repairs, and vendor support to maintain equipment reliability.
- Ensure the site meets company standards for quality, cleanliness, and throughput.
- Analyze operational metrics and implement improvements to increase performance and reduce downtime.
- Set and manage site-level sales, membership, labor, and operational targets; lead sales initiatives, promotions, and upselling behaviors.
- Monitor KPIs and adjust staffing, processes, or workflow to achieve results.
- Manage site expenses, inventory, and cost controls.
- Enforce health, safety, and environmental protocols and ensure adherence to company policies, procedures, and quality standards.
- Address risks, incidents, and equipment failures promptly; conduct regular audits and site inspections.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
