Site Manager

HHM Facility Management•Greenville, SC

About The Position

The Site Manager plans, organizes, and oversees the daily operations of an assigned site to meet organizational strategic goals. The role is responsible for departmental goals, change management, process improvement, business growth, operational efficiency, forecasting needs, employee and client satisfaction and retention, regulatory compliance, employee safety, and fiscal management. The Site Manager maintains relationships with the client’s facility manager, supports sales opportunities, and oversees Supervisors, Team Leads, and Cleaning Specialists. The position ensures safe, compliant, high-quality service delivery; recruits, trains, develops, and evaluates personnel; maintains equipment and supply inventory; responds to customer requests and complaints; and identifies improvements to business procedures.

Requirements

High school diploma required.
At least 4 years of leadership experience in a similar industry required.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational and leadership abilities.
Excellent time management skills and a proven ability to meet deadlines.
Ability to prioritize tasks and delegate appropriately.
Strong analytical and problem-solving skills.
Ability to use a smartphone and laptop.
Ability to meet the physical demands of the role, including lifting up to 30 pounds and occasionally 50 pounds.

Nice To Haves

Bachelor’s degree in a related field.

Responsibilities

Maintain a professional and cordial relationship with the client’s facility manager and suggest additional services when appropriate to drive revenue.
Represent HHM Facility Management at local events and assist the Sales Department with identifying sales opportunities and contacts.
Oversee a team of Supervisors, Team Leads, and Cleaning Specialists.
Plan, lead, and monitor daily team activities to ensure safety, compliance, employee satisfaction, and customer satisfaction and retention.
Recruit, hire, train, develop, and evaluate personnel.
Maintain company equipment, including repairs and routine maintenance, in accordance with company standards.
Maintain an inventory of consumable supplies to avoid service disruptions.
Inspect service quality routinely and respond promptly to customer complaints to ensure quality standards are met or exceeded.
Respond promptly to service or special requests to support customer satisfaction and retention.
Communicate proactively with customers to determine satisfaction and recommend additional services.
Evaluate the efficiency of business procedures against organizational objectives and suggest improvements.
Ensure compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
Perform other related duties as assigned.