Site Manager

Genuine Parts Company•Newburg, WI

About The Position

Manages a company-owned IBS store to increase ROI and market penetration while providing excellent customer service. Hires and develops personnel, sets high performance standards, and uses company training resources to recognize employee efforts and accomplishments. Protects inventory and other assets, manages operational issues, maintains cleanliness of the store, stockroom, and outside areas, and implements IBS NAPA operational and marketing programs. Performance measures include sales, net profit, inventory turnover, payroll percentage, gross profit, and inventory gain. The position also involves monitoring store performance, resolving problems, building customer relationships, supervising and coaching employees, and maintaining safe and effective store operations.

Requirements

High school diploma or equivalent required.
Demonstrated leadership in the automotive aftermarket service industry, preferably in an automotive parts department, dealership, jobber, or retail establishment.
Working knowledge of the organization or organizations served by the store.
High character and fair dealing with employees and customers.
Ability to lead a high-performance team through customer focus, open communication, coaching, and feedback.
Personal drive, self-motivation, and initiative to accomplish company goals.
Enjoy working with people in a fast-paced setting; be competitive and able to work calmly under pressure.
Willingness and ability to learn.
Analytical problem-solving skills.
Ability to operate the TAMS point-of-sale system and cataloging tools.
Ability to use an adding machine and process cash, check, and credit card transactions.
Ability to speak clearly and listen attentively.
Ability to stand and walk for an entire assigned work shift.
Ability to lift and move parts and boxes weighing up to 60 pounds.
Ability to repeatedly bend or stoop to floor-level shelves and reach upper shelves up to eight feet using a stool or ladder when necessary.
Ability to move engine blocks, core barrels, and other heavy equipment using appropriate moving aids, including hand trucks, barrel dollies, and hydraulic lifts.

Nice To Haves

Technical school education and/or a college degree.

Responsibilities

Monitor store sales performance daily, weekly, monthly, and year to date.
Identify and solve problems effectively.
Develop good customer relations and maintain a high level of customer service.
Address customer sales and service questions quickly.
Supervise and coach store employees.
Monitor and recognize both good and unacceptable employee performance.
Ensure proper processes and procedures are used to minimize inventory shrinkage.
Ensure merchandise is received accurately and on time and stored appropriately in the stockroom.
Create a safe work environment, ensure timely completion of required HazMat training, and work to minimize employee time lost due to workers’ compensation injuries.
Understand, interpret, and comply with company policies.
Work with the District office or District Manager to maintain procurement card controls.
Build relationships and negotiate with non-NAPA vendors on pricing, inventory, and service.
Protect and maintain company store facilities, equipment, inventory, and other physical assets.
Perform other duties as assigned by management.