Site Manager

Whistle Express Car Wash•Mount Airy, NC

11d•$55,000 - $75,200

About The Position

The Site Manager is the senior on-site leader at Whistle Express, responsible for the people, guest experience, equipment, operating standards, and results of a site. The role is positioned between the Assistant Site Manager and the Market Director, developing on-site leaders and partnering with the Market Director to ensure strong daily performance. The Site Manager builds and leads the team, delivers a welcoming customer experience, oversees site operations and equipment, and manages sales, profitability, safety, compliance, and brand standards. The role requires a hands-on leader who can run site operations independently in a fast-paced, physically active outdoor environment. Base pay range: $55,000.00–$75,200.00.

Requirements

Strong customer service mindset and excellent communication skills.
Demonstrated leadership, teambuilding, and performance management abilities.
Ability to work effectively in a fast-paced, hands-on outdoor environment.
Strong problem-solving and decision-making skills.
Reliable, self-motivated, and organized, with the ability to independently run all aspects of site operations.
Flexible schedule, including weekends and holidays.
Ability to stand for long periods and perform light physical tasks.

Nice To Haves

Previous site management or multi-team leadership experience.
Experience in retail, service, hospitality, or other customer-facing roles.
Mechanical aptitude for overseeing equipment checks and maintenance.
Experience in sales-driven environments or membership programs.
Prior management experience in car wash, retail, restaurant, service, or field operations; a track record of ownership is valued more than a specific industry.

Responsibilities

Recruit, hire, train, coach, and performance-manage team members, including the Assistant Site Manager, Shift Leads, and Team Members.
Build and reinforce a positive, growth-minded culture grounded in company values.
Conduct ongoing development conversations and prepare future leaders for advancement.
Ensure staff consistently follow safety, customer service, and operational standards.
Champion a welcoming, service-oriented customer environment.
Resolve escalated customer concerns and coach the team on customer engagement.
Lead membership growth strategies, including sales coaching and service recommendations.
Own daily operational workflows and ensure efficiency, accuracy, and safety.
Maintain equipment reliability through preventative maintenance, repairs, and vendor support.
Ensure the site meets company standards for quality, cleanliness, and throughput.
Analyze operational metrics and implement improvements to increase performance and reduce downtime.
Set and manage site-level sales, membership, labor, and operational targets.
Lead sales initiatives, promotions, and team-wide upselling behaviors.
Monitor KPIs and adjust staffing, processes, or workflow to achieve results.
Manage site expenses, inventory, and cost controls.
Enforce health, safety, and environmental protocols.
Ensure adherence to company policies, operating procedures, and quality standards.
Address risks, incidents, and equipment failures promptly and effectively.
Conduct regular audits and site inspections to ensure consistency and compliance.