Site Manager

Health Care Partners•Marion, SC

About The Position

The Site Manager is the operational leader of an assigned Health Care Partners of South Carolina practice site, overseeing its day-to-day operations with limited supervision from the Chief Operating Officer (COO) and in collaboration with providers and organizational leadership. The role is accountable for efficient service delivery, staff accountability, patient satisfaction, quality outcomes, regulatory compliance, and operational performance. The Site Manager directly oversees front office, clinical support, nursing, referral, care coordination, and administrative staff assigned to the site. The position serves as the location’s primary operational resource and ensures consistent implementation of organizational policies, procedures, and standards. It promotes teamwork, accountability, professionalism, and patient-centered care while supporting the organization’s mission, strategic initiatives, and operational goals.

Requirements

Bachelor’s degree in Healthcare Administration, Health Services Administration, Healthcare Management, Business Administration, Public Administration, or a closely related field.
Valid South Carolina driver’s license and reliable transportation.
Strong leadership, supervisory, and team development skills.
Knowledge of healthcare operations, physician practice management, and patient service excellence.
Strong organizational and time-management skills, including the ability to manage multiple priorities.
Ability to analyze operational data, identify trends, and implement process improvements.
Knowledge of HIPAA regulations, healthcare compliance standards, and quality improvement principles.
Excellent communication, interpersonal, and conflict-resolution skills.
Ability to build effective working relationships with providers, staff, patients, community partners, and organizational leadership.
Proficiency in Microsoft Office applications and Electronic Health Record (EHR) systems.
Ability to work independently and collaboratively in a fast-paced healthcare environment.
Ability to exercise sound judgment, maintain professionalism, and handle confidential information with discretion.

Nice To Haves

Master’s degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), or a related field.
At least three years of leadership, supervisory, healthcare operations, physician practice management, ambulatory care, FQHC, or healthcare administration experience.
Prior experience managing staff and daily operations within a healthcare setting.
Experience with Electronic Health Records (EHR), practice management systems, scheduling software, and operational reporting.
Equivalent combinations of education and progressively responsible healthcare operations or practice management experience may be considered.

Responsibilities

Serve as the primary operational leader for the assigned health center and maintain accountability for overall site performance.
Oversee daily practice-site operations, including workflow, patient access, customer service, and achievement of organizational goals.
Directly supervise and lead front office, clinical, nursing, referral, care coordination, and administrative staff.
Conduct performance evaluations, coach and provide feedback to employees, address performance concerns, and promote accountability.
Ensure staff compliance with organizational policies, procedures, training requirements, and regulatory standards.
Collaborate with providers and departmental leadership to support patient flow, quality care, operational effectiveness, and positive patient outcomes.
Monitor staffing schedules, clinic capacity, workflow processes, and operational needs to ensure appropriate coverage and efficient service delivery.
Oversee implementation of organizational programs, initiatives, and operational priorities at the assigned site.
Participate in quality improvement activities and assist with developing, implementing, monitoring, and evaluating performance improvement initiatives.
Review operational reports, patient satisfaction data, quality metrics, and performance indicators to identify improvement opportunities.
Identify operational challenges and develop solutions to improve efficiency, patient experience, employee engagement, and site performance.
Assist with budget monitoring, resource management, and responsible stewardship of organizational assets.
Coordinate site readiness and compliance efforts for audits, inspections, surveys, and regulatory reviews.
Maintain awareness of community resources and develop positive relationships with community partners and stakeholders.
Participate in leadership meetings, quality improvement activities, organizational committees, and strategic initiatives as assigned.
Address patient concerns, employee concerns, and operational issues as a resource, promoting timely resolution and service excellence.
Perform other duties as assigned.