Site Manager - MKE-1
About The Position
The Site Manager runs a 5,000–15,000-square-foot DashMart distribution center and leads its local warehouse operating team, ensuring safe, efficient operations and high-quality customer service. Depending on the location, the site may include a light-prep kitchen. The manager owns day-to-day site operations, scheduling, labor budget management, and achievement of site-level metrics. They lead Shift Leads and Operations Associates, build a positive team culture, and partner with central inventory and training teams. The role also uses operational data to identify inefficiencies and develop process improvements that strengthen operations, quality, and the employee experience. The site supports a 24/7 business, so the manager must provide coverage across shifts, including some late nights and weekends.
Requirements
- At least 3 years of team leadership experience in high-volume operations, such as retail, grocery, hospitality, fulfillment, logistics, or operations.
- Track record of developing people and delivering results.
- Experience managing high-performance teams of 10 or more employees.
- Willingness to support a 24/7 business across multiple shifts, including some late-night and weekend availability.
- Experience analyzing data in Excel or Google Sheets, including basic formulas and pivot tables.
- College degree or relevant professional work experience.
Responsibilities
- Recruit, lead, coach, and retain a high-performing team of Shift Leads and Operations Associates.
- Set the team up to work safely and productively, build a strong and positive culture, and drive employee satisfaction.
- Partner with Shift Leads to delegate daily tasks and support strong team performance.
- Own the day-to-day operations of a DashMart warehouse, including light-prep kitchen operations at some locations.
- Manage site scheduling and labor budget, and ensure the warehouse meets site-level metric goals.
- Lead the team in delivering a high-quality customer experience on every order.
- Maintain order accuracy and fulfillment speed metrics.
- Work with central inventory and training teams to provide the team with tools and resources.
- Use data to identify operational pain points and inefficiencies.
- Design, build, and execute process improvement projects to improve warehouse operations, quality metrics, and employee experience.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Equity grants
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
- Flexible paid time off/vacation for salaried roles
- Vacation accrual for hourly roles
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What This Job Offers
Job Type
Full-time
Career Level
Manager
