Operations Agent - MKE (Part-Time)

Southwest Airlines • Milwaukee, WI

16h • Onsite

About The Position

Southwest Airlines is hiring a part-time Operations Agent for ground operations at MKE. The role supports safe, on-time flights by coordinating aircraft turnaround activities, assisting Customers at boarding and deplaning, communicating flight and operational information, and working with airport teams. Agents may work in the airport operations office, gate area, jetways, and air freight facilities, with possible exposure to varied weather, aircraft and machinery noise, and fumes. Schedules are determined through a seniority-based bidding process and may include early mornings, late nights, weekends, holidays, and mandatory overtime. Part-time Employees generally work 32 hours over five days; after 4–6 weeks of training, new hires generally work 6.5-hour shifts over five days. The position is covered by a Collective Bargaining Agreement. External applicants must currently reside in Wisconsin or Illinois. Applicants must be authorized to work in the United States; sponsorship is not available.

Requirements

• Work well with others as part of a team, meet the public, and work under stressful situations.
• Must be GSC qualified and comply with the DOT drug and alcohol testing program.
• Read documents, follow instructions, and learn and understand ramp operations procedures, rules, and regulations.
• Type and/or use a computer keyboard at a speed sufficient to meet job demands.
• Successfully complete the Operations Agent training program with a 90% or greater average and complete the evaluation/probationary period.
• Recognize hazardous situations and handle emergencies as needed.
• Work under pressure, handle multiple functions and contacts, and meet tight time constraints for aircraft turnarounds.
• Possess good written and oral communication skills and communicate effectively by telephone, face to face, public address systems, and radio equipment.
• Remain alert to moving vehicles and aircraft.
• Obtain a SIDA badge and meet all local airport requirements.
• Possess a valid state motor vehicle operator's license.
• Be able to lift and move items weighing 70 pounds or more; frequently and for extended periods climb, bend, kneel, and stand; and carry heavy items up and down jetway stairs.
• Maintain the ability to wear prescribed uniforms and meet Company appearance standards.
• Be a U.S. citizen or have authorization to work in the United States, and be at least 18 years of age.
• Comply with Company attendance standards and be able to work shifts and/or overtime.
• External applicants must currently reside in Wisconsin or Illinois.
• Applicants must not have been interviewed for the Operations Agent position at MKE within the past 12 months and not selected.

Nice To Haves

• Two years of airline- or military-related work experience in ramp, operations, or provisioning functions.
• Foreign language skills.
• Ability to obtain a Customs Seal and meet requirements to work international flights, if required by Station Leadership.

Responsibilities

• Provide friendly service and maintain positive relationships with internal and external Customers and coworkers.
• Coordinate Ramp, Operations, Provisioning, and aircraft servicing to support on-time departures, quick turnarounds, and recovery of delayed flights.
• Open and close stations and advise Dispatch when stations open or close.
• Handle station AMS and radio communications as needed, answer station operations telephones, and keep station personnel informed of flight movements, weather, and irregular operations.
• Coordinate aircraft loading and unloading by monitoring ramp activities.
• Advise Gate Agents when boarding will begin; coordinate boarding and deplaning using the boarding bridge; and help expedite check-in and verify boarding counts.
• Prepare dispatch release forms, collect weather reports for the Crew, arrange aircraft fueling as required, and prepare weight and balance forms.
• Advise Dispatch, FLIFO, and Stations of flight departures and arrivals; close out flights; and file and maintain accurate flight papers.
• Ensure aircraft are properly cleaned and provisioned before departure and coordinate services such as lavatory servicing, cabin grooming, Customer wheelchairs, and emergency cleaning.
• Check baggage when necessary, check and account for cargo, and ensure board mail and Company material are dispatched to the indicated Stations.
• Write and submit irregularity reports as required and prepare statistical reports from trip papers.
• Make or refer paging calls and announcements as appropriate, and operate and update flight information display systems when operationally necessary.
• Maintain and wear the uniform according to Company requirements and present a neat, professional appearance.
• Support ground security and ensure operations follow security procedures.
• Perform Freight Agent duties or other special tasks as delegated by a Supervisor or Station Management.

Benefits

• Free travel on any open seat on Southwest flights for the Employee and eligible dependents.
• Retirement Savings Plan with a dollar-for-dollar Company 401(k) match contribution up to 10% of eligible earnings, subject to the plan’s vesting schedule; match may vary by position.
• Potential annual profit-sharing contribution to the Retirement Savings Plan, subject to vesting and Company discretion.
• Competitive health insurance for the Employee and eligible dependents, with coverage options that start from the first day of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed