Site Manager

Whistle Express Car Wash•Hampton, SC

About The Position

The Site Manager is the senior on-site leader at a Whistle Express location and is responsible for the team, guest experience, equipment, operating standards, and business results. The role develops the Assistant Site Manager, Shift Leads, and Team Members, while partnering with the Market Director to ensure the site performs consistently. The Site Manager oversees daily operations, team development, customer service, equipment maintenance, sales and membership growth, site-level financial and operational targets, safety, compliance, and brand standards. This is a hands-on leadership role in a fast-paced outdoor environment.

Requirements

Strong customer service mindset and excellent communication skills.
Demonstrated leadership, team-building, and performance-management abilities.
Ability to work effectively in a fast-paced, hands-on outdoor environment.
Strong problem-solving and decision-making skills.
Reliable, self-motivated, organized, and able to independently run all aspects of site operations.
Flexible schedule, including weekends and holidays.
Ability to stand for long periods and perform light physical tasks.

Nice To Haves

Previous site management or multi-team leadership experience.
Experience in retail, service, hospitality, or other customer-facing roles.
Mechanical aptitude for overseeing equipment checks and maintenance.
Experience in sales-driven environments or membership programs.
Prior management experience in car wash, retail, restaurant, service, or field operations.

Responsibilities

Recruit, hire, train, coach, and performance-manage team members, including the Assistant Site Manager, Shift Leads, and Team Members.
Build and reinforce a positive, growth-minded culture grounded in company values.
Conduct ongoing development conversations and prepare future leaders for advancement.
Ensure staff consistently follow safety, customer service, and operational standards.
Create a welcoming, service-oriented customer experience and resolve escalated customer concerns.
Coach the team in customer engagement, membership growth, sales, and service recommendations.
Own daily operational workflows to ensure efficiency, accuracy, and safety.
Manage preventative maintenance, repairs, and vendor support to maintain equipment reliability.
Ensure the site meets company standards for quality, cleanliness, and throughput.
Analyze operational metrics and implement improvements to increase performance and reduce downtime.
Set and manage site-level sales, membership, labor, and operational targets.
Lead sales initiatives, promotions, and team-wide upselling behaviors.
Monitor KPIs and adjust staffing, processes, or workflows to achieve results.
Manage site expenses, inventory, and cost controls.
Enforce health, safety, and environmental protocols and ensure adherence to company policies, procedures, and quality standards.
Respond promptly and effectively to risks, incidents, and equipment failures.
Conduct regular audits and site inspections to ensure consistency and compliance.