Site Manager

DelRicht Research•Nashville, TN

2d•Onsite

About The Position

DelRicht Research is seeking a Site Manager to lead day-to-day operations across its Hendersonville and Smyrna clinics in the Nashville area. This hands-on, onsite leadership role is responsible for coordinating people, processes and performance across two clinical research sites, maintaining consistent operating standards while addressing each clinic’s needs. Regular local travel between the clinics is required. The Site Manager leads and develops clinical research and administrative employees; coordinates staffing, schedules, patient flow, supplies and equipment; and establishes repeatable workflows to support growing patient and study activity. The role works closely with physicians, research teams and organizational leadership to support patient experience, study delivery, operational and financial performance, and responsible resource use. The position also supports quality and compliance by ensuring work follows study protocols, established procedures, applicable requirements and patient confidentiality standards. The Site Manager helps prepare for audits and inspections, supports documentation and corrective actions, and contributes to continuous improvement. The successful manager builds team capability through clear expectations, coaching and delegation while remaining available to work alongside the team when needed.

Requirements

At least four years of direct people-management experience, including coaching, employee development and responsibility for team performance; experience may span multiple roles or employers.
Experience owning day-to-day operations aligned with clinic management, operations management or healthcare operations management.
Ability to organize work, manage competing priorities and make sound day-to-day decisions without constant direction.
Experience establishing clear expectations, delegating responsibility and developing a team that can perform consistently.
Strong communication and relationship-building skills, including the ability to work effectively with employees, physicians and organizational leaders.
Ability to work onsite at both Hendersonville and Smyrna, with regular local travel between the clinics.

Nice To Haves

Leadership across multiple locations or responsibility for a high-volume operation.
Healthcare operations experience and productive partnerships with physicians or other clinical leaders.
Experience using operational and financial measures to make decisions.
Examples of building processes, improving staffing coverage or developing employees into greater responsibility.
A bachelor's degree, considered alongside relevant professional and leadership experience.
Strong non-healthcare operations experience, particularly ownership of frontline service delivery, employee development and performance improvement in a high-volume or multi-site environment.

Responsibilities

Lead Hendersonville and Smyrna clinics as one coordinated operation, maintaining consistent communication, expectations and operating standards.
Coach clinical research and administrative employees, provide feedback, address performance issues and establish accountability.
Delegate responsibilities, develop employee capabilities and build a team that can perform consistently as workloads grow.
Coordinate staffing, schedules, patient flow, supplies, equipment and competing priorities across both locations.
Identify operational bottlenecks, clarify handoffs and implement practical, repeatable workflows that improve consistency, productivity and quality.
Help ensure patients receive professional, dependable and compassionate service, and promptly resolve operational concerns.
Partner with physicians and research teams to communicate priorities and address issues affecting study delivery or clinic performance.
Monitor established operational and financial measures, identify trends and act on opportunities to improve delivery and resource use.
Partner with leadership on staffing, budgeting, forecasting and resource allocation as site activity changes.
Support adherence to study protocols, established procedures, applicable requirements and patient confidentiality standards in partnership with clinical and specialist teams.
Support accurate documentation, audit and inspection readiness, corrective actions and continuous improvement.
Work alongside the team when needed while maintaining effective delegation and leadership across both sites.