Site Manager

Housing Authority of the City of Pittsburgh•Pittsburgh, PA

109d

About The Position

The Site Manager directs all facets of business at Housing Authority of the City of Pittsburgh (HACP)-operated sites. The role manages property management employees, including the Assistant Site Manager, and ensures procedures and units comply with HUD, state, local, and HACP regulations. The Site Manager enforces leasing agreements and timely rent payments, and supports HACP's mission, strategic goals, and objectives. The position requires attendance at evening meetings and availability on call for on-site emergencies. The Site Manager oversees site staff and operations, develops and manages budgets and business plans, monitors performance, and takes corrective action when needed. The role also manages leasing, rent collection, inspections, maintenance coordination, resident relations, compliance reviews, and operational reporting. A bachelor's degree in a related field and five years of public housing or real estate experience, including supervisory experience, are required, or an equivalent combination of training and experience. The employee must obtain Certified Public Housing Manager certification during the probationary period and hold a valid, insurable driver's license.

Requirements

Bachelor's degree in business administration, public administration, real estate, or a related field from an accredited college or university, plus five years of experience in public housing or real estate, including prior supervisory experience; or an equivalent combination of training and experience.
Strong computer skills in MS Word, Excel, and Gmail, and ability to learn other software programs as required.
Must receive a Pass rating on all trainings or examinations required by the HR Director, Director of Asset Management, or designee within six months. One additional attempt may be allowed after an initial unsuccessful attempt; failure to pass may result in employment separation.
Must obtain Certified Public Housing Manager certification during the probationary period.
Must possess a valid driver's license and be insurable under the Authority's plan.
Ability to meet the stated physical demands of the position, including grasping, talking, hearing, seeing, and repetitive motions.

Responsibilities

Direct all facets of business at HACP-operated sites and manage property management employees, including the Assistant Site Manager.
Assign, plan, and review staff work; evaluate performance; coordinate activities; maintain standards; allocate personnel; select and train employees; address employee problems; and recommend and implement discipline.
Maintain knowledge of HACP housing policies and procedures, site administrative processes and accounting, property-related legal processes, required forms and documents, labor contracts and HR policies, the local low-income housing market, and real estate rental business practices and marketing techniques.
Manage, monitor, and evaluate professional property management staff and clerical and maintenance front-line service providers.
Develop and manage budgets and business plans; establish goals and objectives; evaluate performance; identify deficiencies and missed targets or timelines; and make adjustments to improve performance.
Conduct rent collection activities, reduce rent delinquency, and take corrective legal action when necessary.
Enforce lease requirements and develop and maintain documentation of for-cause eviction activities as necessary.
Show units to eligible housing applicants and conduct lease orientations and signings.
Ensure completion of annual rent recertifications, annual unit inspections, and housekeeping inspections.
Conduct regular site inspections and provide written reports of activities and findings.
Ensure maintenance activities and work orders are completed and documented on time.
Assist Facilities Services staff with vacant-unit turnaround, including prioritizing units, assigning resources, and communicating unit status to other departments.
Maintain resident communications and relations, including regular meetings with resident leadership.
Assist the Asset Manager with quality-control reviews of operations to ensure compliance with HACP policies and procedures and HUD regulations and programs.
Gather data, analyze information, and prepare monthly reports of key indicators.
Attend evening meetings and be on call for on-site emergencies.
Perform other duties as assigned.