Site Manager

RocketFast! Car Wash•Magnolia, AR

13d

About The Position

A Site Manager is responsible for the overall operation of a RocketFast! Car Wash location, with emphasis on customer service, staffing, equipment and facility maintenance, sales and wash volume, quality, and performance. The manager is expected to uphold the company’s mission and WASH values: welcome customers, be attentive and maintain a great attitude, smile, and be helpful. The role oversees hiring, training, scheduling, coaching, and management of the wash team; addresses customer concerns and claims; maintains a safe, clean facility; and handles equipment checks, maintenance, and repairs. The manager also manages purchases, invoices, operating costs, records, reports, inventory, cash transactions, and deposits, coordinating with HR, accounting, suppliers, and other managers as needed. RocketFast! Car Wash aims to provide an exceptional customer experience in a fun, friendly, and clean environment and to demonstrate a positive family and community spirit. The Site Manager is expected to model these values and motivate others to do the same.

Requirements

Strong interpersonal skills.
Computer literate.
Enjoy working outdoors.
Mechanically inclined.
Organized.
Excellent verbal and written communication.

Responsibilities

Fulfill and promote the company’s mission and WASH values.
Manage the overall site operation.
Strive to surpass customer expectations and resolve customer concerns, complaints, and damage claims.
Recruit, hire, develop, and retain a team that serves customers safely, quickly, and in a friendly manner.
Frequently train and coach the wash team on safety, customer relations, wash procedures, and company policies.
Monitor employee behavior and provide counseling as necessary.
Develop the weekly schedule for all employees.
Determine disciplinary measures and terminate team members when necessary.
Obtain, review, and send new-hire documentation to the HR department in a timely manner.
Maintain incident reports for accidents reported at the store and follow up until resolved.
Create purchase orders for customer repairs and send them to the accounting department.
Check equipment and components daily, perform scheduled maintenance, and repair equipment or coordinate repairs as necessary.
Maintain a clean, attractive, and safe facility; enforce safety standards; and complete opening and closing duties.
Handle purchases for the wash location by interacting with suppliers.
Review, approve, and send invoices to the accounting department in a timely manner.
Maintain budgeted operational costs.
Maintain accurate records and generate reports as requested.
Assist in managing chemical and vending inventory.
Handle cash transactions and deposits ethically, efficiently, and accurately.
Comply with the RocketFast! Employee Handbook.
Communicate with other managers to improve company procedures.
Strive to improve performance and motivate others to do the same.
Perform other responsibilities and tasks as necessary.