Site Manager

Job Openings for Get n Go & Blue Tide Car Wash•Sioux Falls, SD

13d

About The Position

The Site Manager for Blue Tide Car Wash develops and maintains a team that delivers customer satisfaction by providing clean, dry, shiny vehicles in a safe, fast, and friendly manner. The role leads membership sales initiatives to drive revenue and community brand recognition, and oversees daily car wash operations, including financial transactions, vendor relationships, product inventory, and equipment maintenance. The Site Manager leads customer service and site initiatives, supervises and develops employees, manages hiring and retention, and ensures appropriate staffing and scheduling. The position also maintains site cleanliness, equipment operation, safety, and wash quality; manages inventory and routine maintenance; and completes bookkeeping, cash reconciliation, and deposits. The role requires flexible hours, including days, evenings, weekends, and holidays, and typically involves approximately five 10-hour workdays per week, with additional hours as needed.

Requirements

One to three years of management experience in a retail or customer service environment.
Proven ability to build strong and effective teams.
Strong technological skills.
Outstanding communication and interpersonal skills.
Strong organizational and leadership skills.
Good accuracy and attention to detail.
Ability to meet deadlines, work under pressure, and multitask.
Ability to lift, carry, and push or pull up to 50 pounds alone.
Ability to use a ladder regularly.
Physical stamina and mobility to work long hours and bend, kneel, stoop, squat, reach, and stand for long periods.
Ability to work outdoors in all weather conditions.
Valid driver's license and an insurable driving record must be maintained.
Personal liability coverage on the employee's own vehicle must be maintained.

Nice To Haves

Degree or certification preferred.
Mechanical knowledge preferred.

Responsibilities

Manage employees and site initiatives to deliver quality customer service.
Answer customer questions and resolve complaints.
Promote and sell membership packages and car-wash upgrades.
Provide staff leadership, direction, training, and coaching to support membership sales and customer service.
Maintain site cleanliness, equipment operation, and quality wash service.
Visually inspect the tunnel and equipment room to ensure equipment and chemicals are functioning properly.
Perform routine preventative maintenance.
Order parts, chemicals, products, and supplies as needed, and maintain accurate inventory.
Perform daily bookkeeping, cash reconciliation, and deposit procedures.
Lead hiring and retention efforts for the site team.
Ensure proper staffing and scheduling for the assigned location.
Ensure staff training and development are completed.
Address employee performance issues, coach employees, and recognize good performance.
Maintain confidentiality of company documents, passwords and codes, keys, and site security matters.
Enforce and maintain safety for customers and employees, and report potential hazards and accidents or injuries.
Understand, follow, and enforce company rules, policies, and procedures.