Site Manager

Whistle Express Car Wash•Woodruff, SC

About The Position

The Site Manager is the senior on-site leader at a Whistle Express location, responsible for the team, guest experience, equipment, operating standards, and site results. The role leads and develops Assistant Site Managers, Shift Leads, and Team Members while partnering with the Market Director to ensure the site performs consistently. The position combines people leadership, customer service, daily operations, equipment oversight, sales and profitability, and safety and compliance in a fast-paced, hands-on outdoor environment.

Requirements

Strong customer service mindset and excellent communication skills.
Demonstrated leadership, teambuilding, and performance management abilities.
Ability to work effectively in a fast-paced, hands-on outdoor environment.
Strong problem-solving and decision-making skills.
Reliable, self-motivated, organized, and able to independently run all aspects of site operations.
Flexible schedule, including weekends and holidays.
Ability to stand for long periods and perform light physical tasks.

Nice To Haves

Previous site management or multi-team leadership experience.
Experience in retail, service, hospitality, or other customer-facing roles.
Mechanical aptitude for overseeing equipment checks and maintenance.
Experience in sales-driven environments or membership programs.
Prior management experience in car wash, retail, restaurant, service, or field operations.

Responsibilities

Recruit, hire, train, coach, and manage the performance of Assistant Site Managers, Shift Leads, and Team Members.
Build and reinforce a positive, growth-minded culture grounded in company values.
Conduct ongoing development conversations and prepare team members for future leadership roles.
Ensure staff consistently follow safety, customer service, and operational standards.
Create a welcoming, service-oriented customer environment and resolve escalated customer concerns.
Coach the team on customer engagement, membership sales, and service recommendations.
Manage daily site workflows for efficiency, accuracy, and safety.
Oversee preventative maintenance, repairs, equipment reliability, and vendor support.
Maintain company standards for quality, cleanliness, and throughput.
Analyze operational metrics and implement improvements to performance and downtime.
Set and manage site-level sales, membership, labor, and operational targets.
Lead sales initiatives, promotions, and team-wide upselling behaviors.
Monitor KPIs and adjust staffing, processes, or workflows to achieve results.
Manage site expenses, inventory, and cost controls.
Enforce health, safety, and environmental protocols and ensure compliance with company policies and operating procedures.
Respond promptly and effectively to risks, incidents, and equipment failures.
Conduct regular audits and site inspections to ensure consistency and compliance.