Site Manager

Whistle Express Car Wash•Bemiss, GA

4d•$55,000 - $75,200

About The Position

The Site Manager leads the full operation of a Whistle Express location, overseeing the team, site, customer experience, operational quality, and business performance. The role involves developing team members, maintaining high service and safety standards, optimizing sales and financial results, and ensuring the site runs efficiently. The Site Manager is expected to be present in a fast-paced, physically active, outdoor environment and to build a strong team and operation.

Requirements

Prior experience leading teams.
Ability to create accountability while maintaining trust.
Ability to take ownership of sales, labor, safety, quality, and culture outcomes.
Ability to develop team members for future leadership roles.
Strong problem-solving, judgment, decision-making, and communication skills.
Comfort working in a fast-paced, physically active, outdoor environment and willingness to be present where the work happens.

Nice To Haves

Prior management experience in car wash, retail, restaurant, service, or field operations.

Responsibilities

Oversee recruiting, interviewing, selecting, and onboarding team members.
Train, guide, and develop team members; foster a positive, accountable, high-performing team culture through communication and recognition.
Hold regular team meetings and check-ins and partner with the Assistant Site Manager to develop future leaders.
Monitor customer interactions and ensure friendly, timely, professional service; respond to questions, concerns, and complaints, escalating when necessary.
Promote unlimited wash memberships and other services to improve engagement, retention, and revenue.
Identify opportunities to improve customer satisfaction and guide the team in implementing improvements.
Monitor daily operations for efficiency, safety, and compliance with company standards.
Inspect and maintain equipment, and report or resolve malfunctions promptly.
Verify vehicles leaving the site meet Whistle Express quality standards.
Enforce safety protocols and guide team members in proper procedures.
Identify operational challenges and implement improvements or corrective measures.
Track daily, weekly, and monthly sales metrics against goals; identify trends and recommend strategies to improve performance.
Assist in planning and executing site promotions and marketing initiatives.
Monitor and manage the site budget, control expenses, and maximize profitability.
Make timely decisions to resolve issues affecting customers, team members, and site performance.
Collaborate with team members to develop solutions and improve processes.