Site Manager

Whistle Express Car Wash•Stockbridge, VT

21d

About The Position

The Site Manager is the senior on-site leader responsible for the team, guest experience, equipment, operating standards, and business results at a Whistle Express site. The role builds and leads the site team, develops future leaders, partners with the Market Director, and ensures strong daily performance. It sits between the Assistant Site Manager and Market Director.

Requirements

Strong customer-service mindset and excellent communication skills.
Demonstrated leadership, team-building, and performance-management abilities.
Ability to work effectively in a fast-paced, hands-on outdoor environment.
Strong problem-solving and decision-making skills.
Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
Flexible schedule, including weekends and holidays.
Ability to stand for long periods and perform light physical tasks.
Prior management experience in car wash, retail, restaurant, service, or field operations is preferred; a track record of ownership is emphasized.

Nice To Haves

Previous site-management or multi-team leadership experience.
Experience in retail, service, hospitality, or other customer-facing roles.
Mechanical aptitude for overseeing equipment checks and maintenance.
Experience in sales-driven environments or membership programs.

Responsibilities

Recruit, hire, train, coach, and performance-manage all team members, including the Assistant Site Manager, Shift Leads, and Team Members.
Build and reinforce a positive, growth-minded culture grounded in company values.
Conduct ongoing development conversations and prepare future leaders for advancement.
Ensure staff consistently follow safety, customer-service, and operational standards.
Create a welcoming, service-oriented customer environment and resolve escalated concerns.
Coach the team on customer engagement and lead membership growth strategies, sales coaching, service recommendations, and customer assistance.
Oversee daily operational workflows to ensure efficiency, accuracy, and safety.
Manage preventative maintenance, repairs, and vendor support to maintain equipment reliability.
Maintain company standards for quality, cleanliness, and throughput.
Analyze operational metrics and implement improvements to increase performance and reduce downtime.
Set and manage site-level sales, membership, labor, and operational targets.
Lead sales initiatives, promotions, and team-wide upselling behaviors.
Monitor KPIs and adjust staffing, processes, or workflows to achieve results.
Manage site expenses, inventory, and cost controls.
Enforce health, safety, and environmental protocols and ensure adherence to company policies, operating procedures, and quality standards.
Address risks, incidents, and equipment failures promptly and effectively.
Conduct regular audits and site inspections to ensure consistency and compliance.