Site Manager

Whistle Express Car Wash•Denton, TX

14d

About The Position

The Site Manager is the senior on-site leader at Whistle Express, responsible for the people, guest experience, equipment, standards, and business results at the site. The role sits between the Assistant Site Manager and the Market Director, developing on-site leaders and partnering with the Market Director to ensure strong daily performance. The Site Manager runs site operations, builds a capable and accountable team, creates a welcoming customer experience, and drives sales, membership growth, safety, quality, and profitability in a hands-on outdoor environment.

Requirements

Strong customer service mindset and excellent communication skills.
Demonstrated leadership, team-building, and performance-management abilities.
Ability to work effectively in a fast-paced, hands-on outdoor environment.
Strong problem-solving and decision-making skills.
Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
Flexible schedule, including weekends and holidays.
Ability to stand for long periods and perform light physical tasks.

Nice To Haves

Previous site management or multi-team leadership experience.
Experience in retail, service, hospitality, or other customer-facing roles.
Mechanical aptitude for overseeing equipment checks and maintenance.
Experience in sales-driven environments or membership programs.
Prior management experience in car wash, retail, restaurant, service, or field operations.

Responsibilities

Recruit, hire, train, coach, and performance-manage team members, including the Assistant Site Manager, Shift Leads, and Team Members.
Build and reinforce a positive, growth-minded culture grounded in company values.
Conduct ongoing development conversations and prepare future leaders for greater responsibility.
Ensure staff consistently follow safety, customer service, and operational standards.
Create a welcoming, service-oriented customer environment and resolve escalated concerns.
Coach the team on customer engagement, membership growth, sales, service recommendations, and addressing customer concerns.
Own daily operational workflow and ensure efficiency, accuracy, and safety.
Manage preventative maintenance, repairs, and vendor support to maintain equipment reliability.
Maintain company standards for quality, cleanliness, and throughput.
Analyze operational metrics and implement improvements to increase performance and reduce downtime.
Set and manage site-level sales, membership, labor, and operational targets.
Lead sales initiatives, promotions, and team-wide upselling behaviors.
Monitor KPIs and adjust staffing, processes, or workflow to achieve results.
Manage site expenses, inventory, and cost controls.
Enforce health, safety, and environmental protocols and ensure adherence to company policies, procedures, and quality standards.
Address risks, incidents, and equipment failures promptly and effectively.
Conduct regular audits and site inspections to ensure consistency and compliance.