Site Manager

Whistle Express Car Wash•Peters Creek, NC

25d•Onsite

About The Position

The Site Manager is the senior on-site leader responsible for the team, guest experience, equipment, operating standards, and business results at a Whistle Express site. The role develops the Assistant Site Manager, Shift Leads, and Team Members; partners with the Market Director; and ensures the site performs consistently. The work takes place in a fast-paced, hands-on outdoor environment and includes being present where the work happens.

Requirements

Strong customer-service mindset and excellent communication skills.
Demonstrated leadership, team-building, and performance-management abilities.
Ability to work effectively in a fast-paced, hands-on outdoor environment.
Strong problem-solving and decision-making skills.
Reliable, self-motivated, and organized, with the ability to independently run all aspects of site operations.
Flexible schedule, including weekends and holidays.
Ability to stand for long periods and perform light physical tasks.

Nice To Haves

Previous site management or multi-team leadership experience.
Experience in retail, service, hospitality, or other customer-facing roles.
Mechanical aptitude for overseeing equipment checks and maintenance.
Experience in sales-driven environments or membership programs.
Prior management experience in car wash, retail, restaurant, service, or field operations.

Responsibilities

Recruit, hire, train, coach, and performance-manage all site team members, including the Assistant Site Manager, Shift Leads, and Team Members.
Build and reinforce a positive, growth-minded culture grounded in company values; conduct development conversations and prepare future leaders.
Ensure staff consistently follow safety, customer-service, and operational standards.
Create a welcoming, service-oriented customer environment, resolve escalated concerns, and coach the team on customer engagement.
Lead membership growth strategies, including sales coaching, service recommendations, promotion of memberships and services, and addressing customer concerns.
Own daily operational workflow and ensure efficiency, accuracy, and safety.
Maintain equipment reliability through preventative maintenance, repairs, and vendor support.
Ensure the site meets standards for quality, cleanliness, and throughput; analyze operational metrics and implement improvements to raise performance and reduce downtime.
Set and manage site-level sales, membership, labor, and operational targets; lead sales initiatives, promotions, and upselling behaviors.
Monitor KPIs and adjust staffing, processes, or workflow to achieve results.
Manage site expenses, inventory, and cost controls.
Enforce health, safety, and environmental protocols, and ensure adherence to company policies, operating procedures, and quality standards.
Address risks, incidents, and equipment failures promptly; conduct regular audits and site inspections.