Site Manager

Whistle Express Car Wash•Blanding, UT

14d•$60,000 - $82,700•Onsite

About The Position

The Site Manager is the primary leader responsible for the overall performance, culture, and customer experience at Take 5 and Whistle Express car wash locations. The role oversees site operations, team leadership, safety, equipment reliability, sales performance, and community reputation, ensuring customers receive a high-quality, efficient, and friendly experience. The Site Manager sets expectations, develops team members, resolves operational challenges, and fosters an environment where employees and customers thrive. The Site Manager leads hiring, training, coaching, performance management, and ongoing team development. They oversee daily workflows and equipment maintenance, support customer service and membership growth, manage sales and operational targets, control expenses and inventory, and ensure compliance with safety, company, and brand standards. The role is hands-on in a fast-paced outdoor environment and requires a flexible schedule, including weekends and holidays. Base pay range: $60,000.00–$82,700.00.

Requirements

Strong customer service mindset and excellent communication skills.
Demonstrated leadership, teambuilding, and performance management abilities.
Ability to work effectively in a fast-paced, hands-on outdoor environment.
Strong problem-solving and decision-making skills.
Reliable, self-motivated, and organized, with the ability to independently run all aspects of site operations.
Flexible schedule, including weekends and holidays.
Ability to stand for long periods and perform light physical tasks.

Nice To Haves

Previous site management or multi-team leadership experience.
Experience in retail, service, hospitality, or other customer-facing roles.
Mechanical aptitude for overseeing equipment checks and maintenance.
Experience in sales-driven environments or membership programs.
Prior management experience in car wash, retail, restaurant, service, or field operations.

Responsibilities

Recruit, hire, train, coach, and performance manage team members, including the Assistant Site Manager, Shift Leads, and Team Members.
Build and reinforce a positive, growth-minded culture grounded in company values.
Conduct ongoing development conversations and prepare future leaders for advancement.
Ensure staff consistently follow safety, customer service, and operational standards.
Create a welcoming, service-oriented customer environment and resolve escalated customer concerns.
Coach the team on customer engagement, membership growth, and service recommendations.
Oversee daily site workflows to ensure efficiency, accuracy, and safety.
Manage preventative maintenance, repairs, and vendor support to maintain equipment reliability.
Ensure the site meets standards for quality, cleanliness, and throughput.
Analyze operational metrics and implement improvements to increase performance and reduce downtime.
Set and manage site-level sales, membership, labor, and operational targets.
Lead sales initiatives, promotions, and team upselling behaviors.
Monitor KPIs and adjust staffing, processes, or workflows to achieve results.
Manage site expenses, inventory, and cost controls.
Enforce health, safety, and environmental protocols and ensure adherence to company policies, procedures, and quality standards.
Address risks, incidents, or equipment failures promptly and effectively.
Conduct regular audits and site inspections to ensure consistency and compliance.