Site Manager
About The Position
The Site Manager leads the full operation of a Whistle Express location, guiding the team, optimizing performance, and maintaining high standards for customer experience and operational quality. The role oversees team development, daily customer service, site operations, safety, sales performance, and financial management. The Site Manager is expected to take ownership of site outcomes, develop future leaders, solve problems promptly, and communicate clearly in a fast-paced, physically active, outdoor environment. Prior management experience in car wash, retail, restaurant, service, or field operations is preferred; a track record of ownership is valued more than experience in a specific industry. The base pay range is $60,000 to $82,700.
Requirements
- Previous experience leading teams.
- Ability to create accountability while maintaining trust.
- Ownership of sales, labor, safety, quality, and team culture outcomes.
- Ability to develop team members for future leadership roles.
- Strong problem-solving and clear communication skills.
- Comfort working in a fast-paced, physically active, outdoor environment and willingness to be present where the work happens.
Nice To Haves
- Prior management experience in car wash, retail, restaurant, service, or field operations.
- A track record of ownership; experience in a specific industry is not required.
Responsibilities
- Interview, select, and onboard team members who align with Whistle Express values.
- Provide hands-on training, guidance, and ongoing development for team members.
- Build a positive, high-performing team culture through strong leadership, open communication, and recognition.
- Hold regular team meetings and check-ins to share updates, align expectations, and support team growth.
- Partner with the Assistant Site Manager to build bench strength and prepare team members for leadership opportunities.
- Monitor customer interactions and ensure friendly, timely, professional service.
- Respond to customer questions, concerns, and complaints, escalating when necessary.
- Promote unlimited wash memberships and other services to improve customer engagement, retention, and revenue.
- Train and support team members in delivering a high-quality customer experience.
- Identify opportunities to improve customer satisfaction and provide feedback for implementation.
- Monitor daily site operations for efficiency, safety, and compliance with company standards.
- Inspect and maintain equipment regularly, reporting or resolving malfunctions promptly.
- Verify that vehicles leaving the site meet Whistle Express quality standards.
- Enforce safety protocols and guide the team in following proper procedures.
- Identify operational challenges and implement improvements or corrective measures.
- Track daily, weekly, and monthly sales metrics against goals.
- Assist in planning and executing site promotions and marketing initiatives.
- Monitor and manage the site budget, control expenses, and maximize profitability.
- Analyze sales and financial data, identify trends and opportunities, and recommend strategies to improve performance.
- Make timely decisions to resolve issues affecting the team and site.
- Collaborate with team members to brainstorm solutions and improve processes.
- Analyze recurring problems or trends and recommend strategic changes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
