Site Leader II, Philadelphia, #132

Gopuff • Philadelphia, PA

9d

About The Position

Gopuff is seeking a self-starting, entrepreneurial leader to oversee a local operations team and facility. The Site Leader II leads Shift Leaders, Field Operations Associates, and a team of independent Driver Partners, with responsibility for facility operations and the territory’s customer experience. This is an intense, fast-paced role requiring drive, grit, positivity, and enthusiasm. The leader is accountable for operational execution, employee development, site financial performance, compliance, safety, and improvements to warehouse performance.

Requirements

• 12+ years of managing and leadership experience.
• At least 8 years of experience in a fast-paced environment and leading a blended workforce of W-2 and 1099 employees.
• Retail, warehouse, logistics, military, restaurant, or equivalent experience.
• Bachelor’s degree required.
• Strong written and verbal communication skills.
• Strong conflict-resolution skills.
• Strong team-development and engagement skills.
• Ability to lead in an ever-changing environment.
• Proven track record of improving processes and efficiencies.

Responsibilities

• Plan, direct, and take accountability for warehouse operations, including deliveries, inventory, equipment, and systems.
• Drive improvements to key performance indicators, including Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Support the growth and development of 30–40 employees.
• Manage inbound and outbound delivery operations.
• Drive site financial performance by achieving budgeted productivity, labor, and other expense targets.
• Ensure compliance with Gopuff and legal policies, procedures, and regulations by analyzing and interpreting reports.
• Implement and monitor human resources compliance, asset protection, safety controls, and the safety of people and products.
• Oversee operational and quality assurance reviews.
• Develop and implement action plans to improve performance; provide direction and guidance on company programs; and direct the management team in protecting confidential information, documentation, and assigned records.
• Teach and train site leadership to control expenses and labor in accordance with the budget and sales volume.
• Create and implement plans to improve the warehouse’s financial performance.

Benefits

• Medical, dental, and vision insurance for full-time employees.
• 401(k) retirement savings plan.
• 25% employee discount and FAM Membership.
• Vacation and sick time for eligible employees.
• Employee Assistance Program through AllOne Health (formerly Carebridge).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager