Shift Leader, Philadelphia | Luke's Lobster

Lukes Lobster • Philadelphia, PA

7d • Onsite

About The Position

Luke’s Lobster is hiring a Shift Leader for its Rittenhouse Square shack in Philadelphia. The role supports the service of a simple, seafood-centric menu, with minor food preparation and no cooking. The Shift Leader provides friendly guest service, takes and recommends orders, completes opening and closing work, and helps maintain a clean, safe, organized shack. As a key-holder, the Shift Leader opens and closes the location and oversees a small team of two to three during a shift. The role also includes cash handling and tip distribution, while communicating the company’s mission of serving sustainable, traceable seafood.

Luke’s Lobster is a Maine-inspired fast-casual seafood company that works directly with fishermen and processes seafood through its own seafood company before supplying its shacks, grocery partners, and consumers. The company describes itself as a certified B Corporation and emphasizes sustainability, transparency, diversity, creativity, and open communication.

Requirements

• Ability to prepare and serve a simple seafood-centric menu, including minor food preparation.
• Ability to engage with guests and provide frequent table touches.
• Ability to take orders, recommend products, and perform creative merchandising at the register.
• Ability to complete opening and closing duties, including cleaning and setup.
• Exceptional attention to cleanliness and organization.
• Ability to open and close the shack as a key-holder.
• Ability to oversee a small team of two to three during a shift.
• Ability to handle cash and distribute tips.
• Ability to stand for sustained periods, lift objects from lower to higher positions, ascend or descend stairs, and bend, crouch, and reach to low and high places.

Responsibilities

• Prepare and serve a simple seafood-centric menu, including minor food preparation; no cooking is required.
• Engage with guests and provide friendly service, including frequent table touches.
• Take orders, recommend products, and perform creative merchandising at the register.
• Perform opening and closing duties, including cleaning, sweeping, mopping, light dishwashing, and setting up for AM/PM shifts.
• Open and close the shack as a key-holder.
• Oversee a team of two to three during a shift.
• Handle cash and distribute tips.
• Maintain attention to safety, cleanliness, organization, and detail.
• Communicate Luke’s Lobster’s mission of serving sustainable, traceable seafood.

Benefits

• Medical, dental, and vision insurance on a national PPO network with company premium contributions after one month for full-time employees.
• Access to a Health Savings Account and supplemental accident and hospital indemnity insurance policies for full-time employees.
• Low-asset-fee 401(k) retirement plan after one month.
• Pre-tax commuter benefits.
• Employee discounts: 50% off in the shack and 25% off Luke’s Online Market.
• Casual dress code and environment.
• Opportunities for advancement in a growing company.
• Wage of $16 per hour plus tips; teammates earn an average additional $11 per hour when tips are included.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed