Shift Lead | Philadelphia

Blank Street•Philadelphia, PA

5d•Onsite

About The Position

At Blank Street, the Shift Lead helps bring the company’s mission to life by leading by example on the cafe floor, ensuring smooth shift operations, and creating an environment where customers and team members feel valued. This is a hands-on leadership role in a fast-paced setting, focused on hospitality, team motivation, and high-quality coffee and matcha. The Shift Lead crafts coffee and matcha products, supports the General Manager, trains new employees, and helps ensure that team members follow menu recipes and store operating processes. The role also involves safely opening and closing the store, resolving customer issues, and supporting store-level initiatives intended to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability. The position is full-time, with 30–40 hours per week across 4–5 days, and requires availability for two peak days (Friday, Saturday, or Sunday).

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
At least 18 years of age.
Able to lift 25 pounds or more and stand for long periods.
Availability that meets the needs of the cafes, including the ability to work two peak days per week (Friday, Saturday, or Sunday).
Authorized to work in the United States.
Strong knowledge of coffee and/or matcha.
Able to work well with others and demonstrate interpersonal communication skills.
Able to multitask and work at a fast pace in a high-volume environment.
Passionate about hospitality and building a regular customer base.
Friendly, open, approachable, and motivated to foster team members’ growth.
Able to act as an ambassador for the brand.

Nice To Haves

Weekend and holiday availability is preferred.
Experience in hospitality, coffee, or beverage is preferred.

Responsibilities

Craft coffee and matcha products.
Provide exceptional hospitality to customers.
Support the General Manager and help train new employees.
Ensure new team members follow menu recipes and store operational processes.
Open and close the store safely and responsibly, following all checklists.
Handle and resolve customer issues.
Lead and support store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.
Lead by example on the floor and help create a welcoming environment for customers and team members.