Barista | Philadelphia

Blank Street•Philadelphia, PA

About The Position

Baristas at Blank Street serve a carefully curated menu with passion and precision, creating quality coffee, matcha, and other cafe beverages while delivering exceptional, hospitality-driven customer service. The role involves working in a fast-paced environment, collaborating with teammates, and helping build a welcoming community for customers and staff. Baristas may work independently and are expected to make each customer interaction memorable. The position includes preparing drinks using Blank Street’s coffee equipment and products, completing food and beverage handling training, preventing product waste, maintaining local Department of Health standards, and following product, service, and brand playbooks. Baristas also participate in operational and marketing initiatives intended to increase foot traffic, sales, profitability, and customer loyalty. Part-time schedules are 15–25 hours per week across three days; full-time schedules are 30–40 hours per week across four to five days. Both schedules require availability for two peak days, which are Friday, Saturday, and Sunday. Weekend and holiday availability is preferred. The role is based in Philadelphia and pays $17.00–$18.00 per hour plus tips.

Requirements

At least 1 year of experience in a customer service position; hospitality or coffee experience is preferred.
Must be at least 18 years old.
Able to lift more than 25 lbs and stand for long periods.
Availability that meets cafe needs, including two peak days (Friday, Saturday, or Sunday) for the applicable schedule.
Authorized to work in the U.S.; employment authorization will be verified through Form I-9 and E-Verify.
Friendly, enthusiastic, and customer-focused, with a passion for excellent service.
Reliable and able to manage time and priorities, including during busy rush periods.
Passionate about creating coffee, matcha, and other cafe beverages.
Able to problem-solve independently and demonstrate multitasking and communication skills.
Curious, adaptable, and willing to learn.
Comfortable working independently or as part of a team.
Comfortable with cash handling and maintaining store safety.

Nice To Haves

Hospitality or coffee experience.
Weekend and holiday availability.

Responsibilities

Provide consistent, welcoming, and engaging customer service, building customer loyalty.
Prepare coffee, matcha, and other beverages using Blank Street’s coffee equipment and products.
Complete training and follow proper food and beverage handling practices to preserve freshness and quality.
Prevent food and beverage waste, maintaining and adjusting par levels to match business peaks and lows.
Maintain Local Department of Health standards.
Know and follow product, service, and brand training playbooks.
Participate in Operations and Marketing initiatives to increase foot traffic, attract new customers, grow daily sales and profitability, and develop a loyal neighborhood customer base.
Handle cash and help maintain store safety.