Operations Manager | Philadelphia

Blank Street•Philadelphia, PA

5d•$100,000 - $125,000

About The Position

The Operations Manager is the leader of an area of 5+ stores and the General Managers who lead them. The role focuses on hiring, coaching, and developing General Managers to build engaged, high-performing store teams. The Operations Manager owns the area's P&L, plans and prioritizes operational activity, and builds a culture of accountability, hospitality, and continuous improvement. Reporting to the Director of Operations and working with the Field Leadership team, the Operations Manager oversees hospitality standards, store performance, labor planning, inventory, talent development, and operational initiatives. The role includes regular travel between stores in the market, active support for struggling stores and new store launches, and a full-time schedule of 50 hours per week with five days of availability, including two peak days that are usually weekend days.

Requirements

At least 5 years of leadership experience in hospitality, retail, or another fast-growing consumer business.
Experience leading multiple locations, specified as 3–10 locations, and developing the managers who run them.
Ability to create exceptional customer and employee experiences and maintain high standards.
Strong operational and financial judgment, including the ability to interpret P&L and KPI dashboards and determine appropriate actions.
Experience developing managers, hiring teams, coaching, making decisions, and leading through change.
Ability to plan a quarter ahead and translate priorities into actionable plans for General Managers.
Excellent written communication and confident verbal communication.
Able to travel regularly between stores within the market.
Availability for 50 hours per week, five days per week, including two peak days, usually weekend days (Friday, Saturday, or Sunday).

Responsibilities

Coach General Managers to establish systems, behaviors, and processes that maintain high hospitality standards.
Review standards across the area through store visits and data, and hold General Managers accountable for quickly addressing gaps.
Help turn around struggling stores and launch new stores in the area.
Translate quarterly sales forecasts into store-level plans and communicate anticipated growth, slowdowns, seasonality, and nearby openings to General Managers.
Set quarterly labor targets, including headcount and transfers between stores, and coach General Managers on building rotas to meet those targets.
Help General Managers calibrate inventory to forecast demand and establish inventory guardrails.
Develop General Managers through training pathways, regular one-to-ones, and direct feedback.
Calibrate hiring and promotion decisions across the area and set quarterly succession targets from barista to General Manager.
Build a collaborative area-wide culture in which stores share effective practices and support one another.
Master store KPIs and P&L, and set clear weekly and quarterly priorities for the area.
Work with each General Manager to build and execute a store plan that improves performance.
Roll out initiatives such as menu launches and technology tools through clear communication, hands-on training, and team buy-in, and track adoption.

Benefits

$100,000–$125,000 annual base salary; final compensation depends on experience, skills, qualifications, and location.
A competitive total rewards package that may include benefits, paid time off, and other perks.
15 days of paid annual leave, in addition to company-observed holidays and sick time.
Three health plan options, with full coverage available for two employee-only tiers.
Commuter benefits.
Parental leave.
Bereavement leave.
Free coffee, matcha, and other items through the Regulars program.
Regular social outings with the team.
Free Blank Street merchandise.