Customer On-Site - Philadelphia, PA

Traba • Philadelphia, PA

11d • $22 - $26 • Onsite

About The Position

As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and the client's on-site leadership team. You will provide operational oversight to drive service delivery and represent Traba inside the facility, managing day-to-day worker support, coordinating onboarding and scheduling, and ensuring communication between workers, site supervisors, and Traba's internal operations team.

The role requires professionalism and the ability to build strong relationships while managing multiple priorities in a fast-paced warehouse or manufacturing environment. Compensation includes competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.

Requirements

• High school diploma or equivalent required.
• English required.
• 1–2+ years of experience in operations or customer-facing environments, including staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
• Strong interpersonal, verbal, and written communication skills, including email and in-person communication.
• Professional demeanor and ability to represent Traba with workers and client stakeholders.
• Polished and presentable in a customer-facing environment.
• Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.
• Organized, detail-oriented, and a proactive problem solver.
• Comfortable working in fast-paced, dynamic warehouse environments.

Nice To Haves

• Associate's or bachelor's degree preferred.

Responsibilities

• Build relationships with site supervisors and workers, providing timely updates, feedback, and support; serve as the primary relationship owner with facility supervisors and key contacts.
• Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires, including forklift operators; oversee worker vetting, drug testing, and onboarding end-to-end.
• Assist workers with clock-ins, pay questions, and performance feedback; manage on-site worker performance and escalate issues to internal teams as needed.
• Communicate updates, attendance issues, and staffing changes between the client site, Traba Operations, and Worker Support teams.
• Identify and flag worker performance concerns or site challenges early, proactively resolve issues, and handle incident management and escalations.
• Support daily site operations, ensure adequate staffing coverage and a positive worker experience, manage shifts and schedules, and distribute and manage PPE.
• Identify and drive wallet expansion opportunities within the account.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED