Valet Attendant - Philadelphia, PA

Parking Management Company•Philadelphia, PA

12h•$12 - $12•Onsite

About The Position

Parking Management Company (PMC) is hiring a Valet Attendant to provide courteous, efficient, and safe valet services while protecting guests’ vehicles and delivering a polished hospitality experience. The attendant greets guests, assists with vehicle drop-off and retrieval, manages traffic flow, answers inquiries, and represents PMC’s standards for safety, professionalism, and service. The role involves safely parking and retrieving vehicles, following key-handling and other safety procedures, documenting vehicle condition and parking locations, and maintaining clean, organized valet areas. Attendants work with colleagues to support a positive team environment, handle guest concerns professionally, follow company policies and timekeeping procedures, attend required meetings, and complete assigned training. Other operational tasks may be assigned as business needs change. This active role takes place indoors and outdoors, including at on-site parking facilities, and may involve varied weather, noise, moving vehicles, and exposure to the elements. Employees must be able to stand, walk, and lift up to 50 pounds for extended periods. Night, weekend, and holiday availability is essential. Employees may be required to use a personal cell phone for work communications and applications; reimbursement follows company policy. The position is non-exempt and offers hourly pay plus tips. The posting states that attendants can average $13.00–$20.00 or more per hour after combining base pay and tips, with rates varying by market and tips depending on service performance and customer interactions. The position may be full-time or part-time. It reports to a Valet Supervisor or Guest Service Coordinator.

Requirements

High school diploma or GED.
A customer-service attitude and helpful demeanor are mandatory.
Valid driver’s license and reliable transportation.
Acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Flexibility to work nights, weekends, and holidays.
Maintain professional appearance and comply with uniform and grooming standards.
Follow company policies and procedures, work schedules, safety protocols, and instructions.
Professional communication, active listening, adaptability, dependability, and ability to manage competing demands.

Nice To Haves

Customer service experience preferred.

Responsibilities

Safely and efficiently park and retrieve guest vehicles, following proper key-handling procedures and safety protocols.
Inspect vehicles for damage and document vehicle condition and parking locations on claim tickets.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and address guest inquiries professionally.
Handle challenging situations professionally, resolve problems promptly, and provide high-quality customer service.
Support colleagues and contribute to a positive team environment.
Follow attendance, timekeeping, clock-in/clock-out, break, and tip-reporting policies.
Keep valet areas clean, organized, and presentable.
Arrive on time, in full uniform, and properly groomed before clocking in; maintain regular attendance and follow company policies.
Attend required staff meetings and complete assigned training modules on time.
Perform other tasks as needed to support operational goals and respond to changing business needs.
Use personal cell phones for work-related communication or applications when required, subject to company reimbursement policy.
Follow safety procedures, report unsafe conditions, and properly use and maintain equipment.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental life insurance and critical illness insurance.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Overtime pay for hours worked beyond 40 in a workweek, at one and one-half times the regular hourly rate, in accordance with applicable laws.
Work-related cell phone usage reimbursement according to company policy.
State-required and FMLA paid leave, including applicable sick leave and state paid family leave.