Customer Liaison (on-site)
About The Position
The Customer Liaison assists customers and provides an exceptional brand experience. The role supports efficient, detailed appointment scheduling for Design Consultants and serves customers by phone, email, and in the showroom. When working in a showroom, the Customer Liaison greets clients, helps them sign the guestbook, and offers refreshments. The position also maintains showroom cleanliness and may perform administrative, sales-support, warranty, social-media, clerical, or accounts-receivable tasks. The schedule is 9:30 a.m. to 6:00 p.m. Monday and Wednesday through Saturday, at the Mill Valley, California location. Pay is $22 per hour, with overtime potential.
Requirements
- 1–2 years of administrative and/or customer-service experience in construction or the home renovation/improvement industry.
- Self-starter with a positive attitude, able to manage their own schedule and work comfortably in a fast-paced environment.
- Detail-oriented, organized, and skilled in time management.
- Ability to provide an exceptional client experience aligned with company values.
- Tech-savvy and able to quickly learn and apply business systems such as CAD, Epicor, Salesforce, and Microsoft Office.
Nice To Haves
- Experience in a luxury-brand environment.
- Associate degree related to business administration or accounting from an accredited college or university.
- Calendar-management or regional-scheduling experience.
Responsibilities
- Complete appointment scheduling efficiently and accurately for Design Consultants.
- Answer incoming phone calls and emails for the local scheduling office or showrooms and address client needs.
- Coordinate with the Centralized Scheduling team and communicate daily about issues affecting consultation-scheduling accuracy.
- Greet showroom clients, assist with guestbook sign-in, and offer refreshments as needed.
- Maintain the showroom according to the maintenance and cleanliness checklist, including opening and closing duties.
- Perform administrative duties as assigned, which may include online social-media support, warranty tasks, trade packages, add-on sales support, and other clerical responsibilities.
- Use a CAD program to submit add-on orders.
- Assist the Sales Manager with ongoing education and training of Design Consultants in Central Scheduling, as needed.
- Handle accounts-receivable tasks when appropriate for the business size.
Benefits
- Health insurance (medical, dental, and vision).
- PTO days, floating holidays, paid holidays, and sick days.
- 401(k) retirement plan with company match.
- Overtime potential.
- Promotional and career-growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
