Logistics Coordinator (Customer On-Site)

Expeditors•Brisbane, CA

1d•Onsite

About The Position

The Logistics Coordinator is part of an onsite team at a customer’s premises in Palo Alto, California, supporting a high-tech customer. As a key member of the operations team, the coordinator facilitates the efficient and timely movement of goods worldwide. The role requires quick thinking, independent action, proactive problem-solving, strong customer service, and effective communication.

Requirements

Bachelor’s degree or equivalent working experience.
1–2 years of experience in logistics and/or high-volume customer service roles.
Fluency in English and excellent written and oral communication skills.
Excellent customer service skills.
Strong organizational, communication, and problem-solving skills.
Self-starter able to triage and prioritize tasks in a fast-paced environment.
Analytical mindset and ability to interpret data and make informed decisions.
Positive, can-do attitude.
Strong knowledge of Microsoft Office and Google Workspace.

Responsibilities

Enhance customer relationships by identifying areas to improve the customer experience.
Build and maintain relationships with cross-functional departments, carriers, vendors, and other service providers.
Communicate with customers in person and through calls, email, digital platforms, and ticketing systems.
Process shipping requests, generate internationally compliant documents, and manage shipment exceptions according to service-level agreements.
Track and monitor inbound and outbound shipments against client-agreed KPIs and OKRs.
Coordinate with customer stakeholders, warehouses, carriers, service providers, and onsite team members to resolve issues and escalate as necessary.
Maintain knowledge of customer and company policies related to product movement.
Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities, and standard operating procedures.
Identify and communicate process improvement ideas to support operations and projects.
Create documented customer processes, including SOPs and SWIs, when requested.
Support implementation of the company’s culture within the team.
Work toward individual and department KPIs.
Stay current with supply-chain best practices and apply new knowledge to improve processes.
Work with Wing planners and project managers to agree on delivery schedules and develop plans that support on-time delivery.
Work with clients to understand Dangerous Goods requirements and gather necessary documentation.
Collaborate with vendors and partner teams to collect Asbestos letters.
Perform other duties as assigned.