On-Site Customer Service

VSF Rentals•Northwood, OH

10h•$50,000 - $70,000•Onsite

About The Position

VSF Rentals is seeking a Community Manager to oversee day-to-day leasing and resident operations across its properties. The role is primarily based in the company office, with regular travel to other sites. The Community Manager serves as a first point of contact for residents and leasing inquiries, maintains leasing documentation and resident records, and keeps activity logs and CRM or property management software current. The position partners with the regional team to improve resident satisfaction and site performance, and requires taking ownership of assigned properties by identifying and resolving issues proactively. VSF Rentals describes its workplace as fast-moving, metrics-driven, high-accountability, and low-politics. Results and performance influence advancement, and direct feedback is part of the environment.

Requirements

1–2 years of experience in high-volume customer service, leasing, property management, or operations, including direct resident and leasing interactions.
Comfort with spreadsheets, Google Drive, and CRM or property management software.
Eligibility to work in the United States.
Ability to travel regularly between properties as needed.

Responsibilities

Serve as the first point of contact for resident inquiries, leasing questions, and concerns.
Manage leasing documentation, phone and email correspondence, and resident records.
Keep activity logs and CRM or property management software up to date.
Partner with the regional team to improve resident satisfaction and site performance.
Take ownership of assigned properties by identifying and resolving problems proactively.
Travel between properties as needed.