Customer Service Representative -ON SITE

K&R Staffing HR Consulting LLC • Saraland, AL

1d • Onsite

About The Position

The Customer Service Representative is an entry-level, in-office role based in Saraland, Alabama. The position supports customers by answering incoming calls, responding to questions, processing orders, updating account information, and addressing customer concerns professionally. The representative also enters information into the computer system, coordinates with other departments, handles multiple tasks in a busy office, and supports daily office operations as needed.

No industry experience is required, and training is provided. The role is full-time, Monday through Friday, and requires working at the Saraland office; it is not remote. Candidates must be able to reliably commute to Saraland.

Requirements

• Excellent communication and customer service skills.
• Ability to type 30 or more words per minute.
• Enjoys talking with people and helping solve problems.
• Ability to multitask in a fast-paced office environment.
• Strong computer and typing skills.
• Dependable, organized, and detail-oriented.
• Positive attitude and professional demeanor.
• Learns quickly and works well as part of a team.
• Ability to reliably commute to the Saraland, Alabama office.

Nice To Haves

• Experience in customer service.
• Experience as a receptionist.
• Administrative assistant experience.
• Office assistant experience.
• Retail sales experience.
• Banking or teller experience.
• Call center experience.
• Front desk experience.
• Hospitality experience.
• Order entry experience.
• Data entry experience.
• Office administration experience.

Responsibilities

• Answer incoming customer calls and assist with questions.
• Process customer orders accurately.
• Update customer accounts and information.
• Resolve customer concerns in a professional, positive manner.
• Enter information accurately into the computer system.
• Work with other departments to help customers.
• Handle multiple tasks in a busy office environment.
• Support daily office operations as needed.

Benefits

• Paid training.
• Supportive team environment.
• Opportunity for growth and advancement.
• Competitive pay.
• Benefits available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed