On-Site Service Representative (Full Time)
About The Position
W.W. Grainger is hiring a full-time On-Site Service Representative in the Fort Wayne, Indiana area. The representative supports assigned customers by managing inventory and providing customer service, while driving account growth through the KeepStock inventory management program. The role works with partners to implement sales strategies and help customers understand Grainger’s solutions for their maintenance, repair, and operating (MRO) needs. The position involves visiting multiple customer locations, receiving and stocking purchased products, monitoring inventory levels, scanning depleted inventory for replenishment, and following routes established by routing software. Representatives address customer issues, identify additional product needs, collaborate with sales partners, and look for opportunities to improve productivity, processes, and cycle time. They must also comply with the safety and inspection requirements of each customer facility.
Requirements
- Three years of experience in a selling or service environment.
- High school diploma or equivalent.
- Ability to lift 25 to 60 pounds and/or work in difficult positions.
- Collaboration and problem-solving skills.
- Ability to handle different technical and operational issues.
- Valid driver’s license in the state of residence, which must be maintained.
- Must carry required levels of automobile insurance.
Responsibilities
- Service multiple customer locations.
- Receive and stock purchased products in designated customer locations.
- Maintain product stocking levels by scanning inventory as it is depleted for ordering purposes.
- Promptly resolve customer problems to retain and promote customer loyalty.
- Follow routes defined by routing software tools and maintain route guides.
- Identify continuous improvement opportunities in productivity, process, and cycle time.
- Comply with the safety and inspection requirements of the facility where services are provided.
- Engage with customers to identify additional product needs and help create new orders.
- Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.
- Work with partners to implement sales strategy and help customers understand Grainger’s MRO solutions.
Benefits
- Medical, dental, vision, and life insurance coverage starting on the first day of employment.
- Six free sessions per year with a licensed therapist.
- 18 paid time off days annually for full-time employees, prorated based on employment start date.
- Six company holidays per year.
- A 6% company contribution to a 401(k) retirement savings plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to four weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
