On-Site Service Representative Full Time MIDLAND, TX
About The Position
The On-Site Service Representative (OSR) reports to a Supervisor or Manager of Onsite Services. The OSR supports assigned customers by managing inventory and providing outstanding customer service, while driving account growth through customers’ inventory management (KeepStock) program. The representative also works with partners to implement sales strategy and help customers understand how Grainger can meet their maintenance, repair, and operating (MRO) needs. This position serves multiple customer locations, receives and stocks purchased products at designated customer sites, monitors inventory levels, and helps create orders as products are depleted or additional needs are identified. The OSR follows a route defined by routing software, resolves customer problems, identifies opportunities to improve productivity and processes, and complies with the safety and inspection requirements of each facility.
Requirements
- Three years of experience in a selling or service environment.
- High school diploma or equivalent.
- Ability to lift 25 to 60 pounds and/or work in difficult positions.
- Collaboration and problem-solving skills.
- Ability to handle different technical and operational issues.
- Valid driver’s license in the state of residence, which must be maintained.
- Must carry required levels of automobile insurance.
Responsibilities
- Service multiple customer locations.
- Receive and stock purchased products in designated customer locations.
- Maintain product stocking levels by scanning inventory for replenishment orders as products are depleted.
- Promptly resolve customer problems to retain and promote customer loyalty.
- Follow the designated route defined by routing software tools and maintain route guides.
- Identify continuous improvement opportunities in productivity, process, and cycle time.
- Comply with the safety and inspection requirements of the facility where service is provided.
- Engage with customers to identify additional product needs and help create new orders.
- Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.
- Work with partners to implement sales strategy and help customers understand Grainger’s MRO solutions.
Benefits
- Medical, dental, vision, and life insurance coverage beginning on the first day of employment.
- Six free sessions each year with a licensed therapist.
- 18 paid time off (PTO) days annually for full-time employees, accrued prorated based on employment start date.
- Six company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to four weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
