On-Site Service Representative Full Time GONZALES, LA

Grainger Businesses • Gonzales, LA

1d • $22 - $27 • Onsite

About The Position

The On-Site Service Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory and providing outstanding customer service. The role drives account growth through customers’ inventory management (KeepStock) program and works with partners to implement sales strategy and help customers understand how Grainger can address their business’s MRO needs. This route serves multiple customer locations.

Requirements

• At least 3 years of experience in a selling or service environment.
• High school diploma or equivalent.
• Ability to lift 25 to 60 pounds and/or work in difficult positions.
• Collaboration and problem-solving skills.
• Ability to handle different technical and operational issues.
• Valid driver’s license in the state of residence, which must be maintained.
• Must carry required levels of automobile insurance.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased products in designated customer locations, and maintain product stocking levels by scanning inventory for replenishment as products are depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow the route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, processes, and cycle time.
• Comply with the facility’s safety and inspection requirements.
• Engage customers to identify additional product needs and help create new orders.
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.

Benefits

• Medical, dental, vision, and life insurance coverage starting on the first day of employment.
• Six free sessions each year with a licensed therapist.
• 18 paid time off days annually for full-time employees, prorated based on employment start date.
• Six company holidays per year.
• A 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
• Employee discounts.
• Tuition reimbursement.
• Student loan refinancing.
• Free access to financial counseling, education, and tools.
• Maternity support programs and nursing benefits.
• Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED