On-Site Customer Service Representative

Genuine Parts Company•Harvey, LA

2d•Onsite

About The Position

Under general supervision, the Customer Service Representative fulfills customer orders accurately and promptly to support customer satisfaction. The primary focus is processing customer orders and selling Motion Industries’ assets. The position is performed at the customer location more than 50% of the time. The role responds to customer inquiries, provides quotes, and takes orders through telephone, fax, email, electronic methods, or walk-in counter sales. It involves sourcing products, maintaining consignment inventory, supporting sales and pricing decisions, coordinating order fulfillment, and working with customers, suppliers, and Account Representatives. Typically, the role requires a high school diploma or GED. Customer service and communication skills, multitasking and time-management abilities, moderate computer skills, a good driving record, reliability, organization, and attention to detail are required. No licenses or certifications are required, and the position has no supervisory or budget responsibility.

Requirements

Typically requires a high school diploma or GED.
Customer service and communication skills.
Ability to multitask and manage time.
Moderate computer skills, including information processing, internal and external email communication, use of business systems, and internet product searches.
Good driving record.
Reliability, organization, and attention to detail.

Responsibilities

Order items to maintain appropriate inventory levels for consignment customers.
Source products from branch inventory, Distribution Center inventory, or supplier inventory.
Identify and sell Motion Industries’ assets, locating products when necessary.
Influence gross profit by negotiating sale and purchase prices within established parameters.
Generate sales by promoting Motion Industries’ products to existing customers.
Expedite backorders and, when needed, pull inventory and prepare orders for shipment to customers.
Handle customer returns when required.
Place orders without approval within the stated limits of $5,000 per line and $10,000 per purchase order.
Adjust non-contract customer pricing to respond to competition while maximizing company profit.
Minimize branch freight costs by choosing cost-effective order-fulfillment methods.
Interact with customers to obtain and fulfill orders correctly, and contact suppliers as needed to obtain item pricing.
Partner with Account Representatives to support customer satisfaction.
Assist customers with troubleshooting by telephone or email and help identify the correct part.
Attend training sessions for continued professional growth and development.
Perform other duties as assigned.
Respond to customer inquiries, provide quotes, and take orders by telephone, fax, email, electronic methods, or walk-in counter sales.