Site Engineer II

Digital Realty•Chandler, AZ

About The Position

The Site Engineer II is a contributing member of the site-level Data Center Operations team, assigned to one or more data center properties and reporting directly to the Manager Engineering Operations. The role supports daily site operations, including operating procedures, change management, incident reporting, maintenance, repairs, and inspections to help ensure high availability. The position requires experience with mission-critical infrastructure such as generators, UPS, HVAC, fire/life safety, BMS, and CMMS systems, with expertise in either electrical or mechanical work and competence in the other discipline. The Site Engineer II develops a thorough understanding of site facilities, systems, equipment, procedures, customer service-level agreements, and operational standards. The role involves operating, maintaining, repairing, and troubleshooting mission-critical equipment for a 24x7 data center; supervising construction and installations as required; executing site change-management processes; responding to unplanned events; and supporting customer and accreditation requirements. The position also requires completing rounds and inspections, identifying anomalies, improving site-specific procedures, and completing required critical-awareness training.

Requirements

At least 3 years of experience in mission-critical facilities operations or engineering, or equivalent equipment experience involving assets relevant to the site, such as UPS, HVAC, generators, and fire/life safety systems.
Hands-on electrical or mechanical skill and competence in the other area.
Strong knowledge of UPS systems and architectures.
Strong knowledge of cooling systems and architectures.
Strong understanding of infrastructure redundancy configurations and equipment risks, including N+1, 2N, ATS/STS, and failover scenarios.
Strong knowledge of energy-efficiency principles.
Strong interpersonal, presentation, and communication skills, including the ability to respond verbally and in writing to sensitive issues, complex inquiries, or complaints.
Detail-oriented with strong organizational skills.
Proficiency in Microsoft Word, Excel, and Outlook; familiarity with Microsoft Project, Adobe Acrobat, Visio, or AutoCAD.
Basic understanding of emergency situations and escalation processes.
Strong understanding of CMMS, Data Center Infrastructure Management (DCIM), and power-metering systems.
Ability to lift and handle up to 50 pounds.
Ability to bend, stoop, and stretch as required to place and retrieve network devices, materials, or equipment.
Ability to work under a raised data center floor.
Ability to climb ladders up to 16 feet to reach plenum spaces.

Responsibilities

Learn facility layouts, MEP system operation, site-specific system one-lines, equipment nomenclature and locations, drawings, specifications, and sequences of operation.
Understand and follow standard and emergency operating procedures, customer SLAs, engineering lease obligations, and facility emergency operating procedures.
Understand BMS alarms, escalation and acknowledgement procedures, and data and trend extraction.
Follow event management, escalation, and incident reporting procedures; create, edit, resolve, and close incident reports following site incidents.
Use the CMMS to create, edit, implement, and close change-management work orders.
Operate, maintain, and repair mission-critical equipment and systems supporting 24x7 data center operations and customer SLAs.
Supervise construction activity and installations as required.
Execute site-specific change-management processes, including creating MOPs for low-risk preventative maintenance and repairs and overseeing the work.
Troubleshoot site mechanical and electrical systems.
Respond to unplanned events without immediate supervision.
Complete rounds and inspections efficiently and identify anomalies.
Develop or improve SOPs for site-specific equipment.
Develop knowledge of local customers’ businesses and data center operations.
Support accreditation initiatives, including SSAE16, SOC 2, and ISO 27001, as required.
Complete DLR Critical Awareness Training.