Site Engineer II

Digital Realty•Phoenix, AZ

2d•Onsite

About The Position

The Site Engineer II is a contributing member of the site-level Data Center Operations team, assigned to one or more data center properties and reporting directly to the Manager Engineering Operations. The role supports daily site operations and helps maintain the availability of Digital Realty’s data centers through operating-procedure development, change management, incident reporting, maintenance, repairs, and inspections. The engineer works with mission-critical infrastructure, including generators, UPS, HVAC, fire and life safety, BMS, and CMMS systems. The position requires expertise in either electrical or mechanical work and competence in the other discipline. It involves operating, maintaining, repairing, and troubleshooting systems that support 24x7 data center operations, supervising construction and installations as needed, responding to unplanned events, and supporting customer SLA commitments, safety standards, and accreditation initiatives.

Requirements

At least 3 years of experience in mission-critical facilities operations or engineering, or equivalent equipment experience involving assets relevant to the site, such as UPS, HVAC, generators, and fire/life safety systems.
Hands-on electrical or mechanical skills, with competence in the other discipline.
Strong knowledge of UPS systems and architectures.
Strong knowledge of cooling systems and architectures.
Strong understanding of infrastructure redundancy configurations, equipment, and related risks, including N+1, 2N, ATS/STS, and failover scenarios.
Strong knowledge of energy-efficiency principles.
Strong interpersonal, presentation, and communication skills, including the ability to respond effectively in writing and verbally to sensitive issues, complex inquiries, or complaints.
Detail-oriented, with strong organizational skills.
Proficiency in Microsoft Word, Excel, and Outlook; familiarity with Microsoft Project, Adobe Acrobat, Visio, or AutoCAD.
Basic understanding of emergency situations and escalation processes.
Strong understanding of CMMS, Data Center Infrastructure Management (DCIM), and power-metering systems.
Ability to lift and handle up to 50 pounds.
Ability to bend, stoop, and stretch as required to place and retrieve network devices, materials, or equipment.
Ability to work under a raised data center floor.
Ability to climb ladders up to 16 feet to reach plenum spaces.

Responsibilities

Learn facility layouts, MEP systems, site-specific system one-lines, equipment nomenclature and locations, drawings, specifications, and equipment sequences of operation.
Understand and follow standard and emergency operating procedures, customer SLAs, engineering-related lease obligations, and the facility’s top 20 emergency operating procedures.
Understand BMS alarm functions, escalation and acknowledgement processes, and how to extract data and trends.
Follow event management, escalation, and incident reporting procedures; create, edit, resolve, and close incident reports after site incidents.
Use the CMMS to create, edit, implement, and close change management work orders.
Operate, maintain, and repair mission-critical equipment and systems supporting 24x7 data center operations and customer SLAs.
Supervise construction activity and installations as required.
Execute site-specific change management processes, including creating methods of procedure for low-risk preventive maintenance and repairs and overseeing the work.
Troubleshoot site mechanical and electrical systems and respond to unplanned events without immediate supervision.
Complete operational rounds and inspections efficiently and identify anomalies.
Develop or improve standard operating procedures for site-specific equipment.
Build knowledge of local customers’ businesses and data center operations.
Support accreditation initiatives such as SSAE16, SOC 2, and ISO 27001, as required.
Complete Digital Realty Critical Awareness Training.
Follow Digital Realty environmental, occupational health, and safety standards.