Site Reliability Engineer II

Vertafore•Denver, CO

1d•Onsite

About The Position

Vertafore is seeking a technologist to help assure high availability and stability of its products. The role sits within the Development organization and supports product reliability by addressing escalations, troubleshooting applications and their underlying architecture, automating support and deployment processes, coordinating changes with IT Operations, and working with product and development teams to improve performance and customer experience. The position may require on-call response to emergencies, occasional extended hours, and travel up to 10% of the time. It is office-based, with the posting also tagged #LI-HYBRID. The successful candidate will have a can-do attitude and deliver practical, innovative solutions to technology and business needs. Responsibilities include taking ownership of root cause analysis, documenting support procedures in runbooks, participating in projects, communicating with technical and non-technical audiences, following security and process requirements, and mentoring others as needed. Vertafore conducts pre-employment drug and background screenings; the selected candidate must be legally authorized to work in the United States.

Requirements

Bachelor’s or master’s degree in Computer Science or Engineering, or relevant experience as an established professional.
At least 3 years of similar work experience.
Good grasp of Agile software development methodologies.
Hands-on experience with Microsoft Windows and Microsoft .NET frameworks.
Experience writing database queries on SQL Server or equivalent database platforms.
Coding and scripting skills in C#, PowerShell, Python, or other relevant languages.
Ability to learn quickly and work in a fast-tempo environment.
Problem-solving ability, including simplifying complex issues.
Skill in creating runbooks for support processes.
Sense of urgency and ability to meet deadlines.
Ability to work well on a team and with minimal supervision.
Strong interpersonal skills and ability to communicate effectively with technical and non-technical audiences.
Ability to comply with processes and procedures and maintain professional composure.
Flexibility to work extended hours on occasion or as required.
Legally authorized to work in the United States.

Nice To Haves

Experience navigating a Linux environment; candidates without Linux experience should demonstrate keen interest and self-motivation to learn new technology.
Exposure to the ITIL framework.
Exposure to the insurance industry; this is desired but not mandatory.

Responsibilities

Serve as a subject matter expert on application behavior, underlying architecture, and data relationships.
Address support escalations from Customer Support and IT Operations teams.
Debug and correct application configurations, code, database queries, and data to restore service after an incident.
Collaborate with product owners and product managers on solutions requiring non-operational development engagement.
Peer review code changes as required.
Use reverse engineering to troubleshoot issues.
Automate support processes.
Automate and maintain deployment pipelines.
Deploy hotfixes and ad hoc database changes to lower environments.
Coordinate production changes with IT Operations.
Collaborate with IT Operations and the development team on proactive monitoring, high availability, and product performance.
Recommend and implement solutions with others to optimize product and team performance.
Own root cause analysis and resolve problems permanently.
Create and maintain runbooks describing development support procedures.
Participate in or lead assigned projects.
Communicate solutions effectively to technical and non-technical teams.
Follow standard processes and security policies when implementing solutions.
Participate in on-call coverage as required for emergency escalations requiring Development involvement.
Mentor others as required.
Perform other duties as assigned.