Site Reliability Engineer II

Vertafore • Denver, CO

9d • $80,000 - $105,000 • Onsite

About The Position

Vertafore is seeking a technologist to help ensure the high availability and stability of its products. The role focuses on resolving application incidents and escalations, improving reliability and performance, automating support and deployment processes, and coordinating operational changes. The position reports up to the Development organization and may require on-call coverage for emergency escalations requiring development support. It is based at an office location, with travel required up to 10%.

Requirements

• BS/MS degree in Computer Science or Engineering, or relevant experience as an established professional.
• At least 3 years of similar work experience.
• Good grasp of Agile software development methodologies.
• Hands-on experience with Microsoft Windows and Microsoft .NET frameworks.
• Exposure to writing database queries on SQL Server or equivalent database platforms.
• Coding and scripting skills, such as C#, PowerShell, Python, or other relevant languages.
• Ability to learn quickly and work in a fast-paced environment.
• Problem-solving ability, including simplifying complex issues.
• Skill in creating runbooks for support processes.
• Sense of urgency and ability to meet deadlines.
• Teamwork skills and ability to work with minimal supervision.
• Strong interpersonal skills.
• Ability to communicate effectively with technical and non-technical audiences.
• Ability to comply with processes and procedures.
• Ability to maintain professional composure in any situation.
• Flexibility to work extended hours occasionally or as required.
• Ability to travel up to 10% of the time.
• Ability to occasionally lift and/or move up to 10 pounds.
• Frequent repetitive hand and arm movements to operate a computer; close vision for computer work; frequent sitting and/or standing.

Nice To Haves

• Experience navigating a Linux environment; candidates without Linux experience should demonstrate interest and self-motivation to learn new technology.
• Exposure to the ITIL framework.
• Exposure to the insurance industry; desired but not mandatory.

Responsibilities

• Serve as a subject matter expert on application behavior, underlying architecture, and data relationships.
• Address support escalations from Customer Support and IT Operations teams.
• Debug and correct application configurations, code, database queries, and data to restore service during incidents.
• Collaborate with the product owner and product manager on solutions requiring non-operational development engagement.
• Peer review code changes as required.
• Use reverse engineering to troubleshoot issues.
• Automate support processes.
• Automate and maintain deployment pipelines.
• Deploy hotfixes and ad hoc database changes to lower environments and coordinate production changes with IT Operations.
• Collaborate with IT Operations and development teams on proactive monitoring, high availability, and product performance.
• Recommend and implement solutions to optimize product and team performance.
• Own root cause analysis and resolve problems permanently.
• Create and maintain runbooks documenting development support procedures.
• Participate in or lead assigned projects.
• Communicate solutions effectively to technical and non-technical teams.
• Follow standard processes and security policies when implementing solutions.
• Provide on-call response to emergency escalations requiring development engagement, as needed.
• Mentor others as required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level