Site Coordinator

Ricoh•Salt Lake City, UT

16h•$20 - $22

About The Position

The Site Coordinator is accountable for the daily operations of a solo-person site and performs contracted office services, which may include copy, courier, managed print, hospitality, imaging, and mail services. The position operates office equipment and software to meet service-level agreements and maintains formal daily contact with the customer. The role may also support reception, switchboard operations, shipping and receiving, facility-related functions, office supplies, and conference room and A/V resource coordination. The Site Coordinator supports service quality and profitability by implementing Ricoh Service Excellence programs and using company materials and supplies effectively. The role maintains professional working relationships, provides operational data and reports to leadership and customers, and ensures financial responsibilities are met. The job is typically performed in an office environment and may require walking, standing, bending, reaching, and lifting or carrying objects weighing up to 50 pounds.

Requirements

High school diploma or GED.
At least 1 year of experience in a related field, such as B2B or technical work.
At least 1 year of customer-facing work experience.
Demonstrated knowledge and understanding of technology.
Tactical thought-processing ability.
Ability to present to a small group.
Moderate problem-solving skills.
Basic customer service skills.
Basic technical aptitude.
Basic written and verbal communication skills.
Ability to interpret, comprehend, and apply complex material, data, and instructions.
Ability to walk, stand, bend, reach, and lift or carry objects weighing up to 50 pounds.
Moderate dexterity and regular use of basic skills, including calculator and keyboard operation, hand tools, and eye-hand coordination.

Responsibilities

Manage the daily operations of a mail room, copy center, or scanning facility.
Operate office equipment, including PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
Provide contracted office services, which may include copy, courier, managed print, hospitality, imaging, and mail services.
Provide courier, reception, switchboard, shipping and receiving, mail delivery, and mail processing services as applicable.
Maintain formal daily contact with the customer.
Implement and manage Ricoh Service Excellence programs.
Operate required equipment and software efficiently to achieve service-level agreements.
Control cost of goods and profitability through effective use of company materials and supplies.
Maintain routine functions such as creating and completing work orders, monitoring contractors, conducting inspections, reporting facility issues, and providing support as required.
Interact with contracted vendors, facility management, and occupants as applicable.
Reorder office supplies as applicable.
Coordinate conference rooms and manage A/V equipment resources as applicable.
Maintain positive, professional working relationships with department employees.
Collect and provide data to assigned leadership and customers, including monthly customer reports with leadership support as needed.
Ensure financial responsibilities are met.
Perform other duties as assigned.