Site Coordinator

Ricoh Americas Holdings•Exton, MA

About The Position

The Site Coordinator is accountable for the daily operations of a solo-person site and performs contracted office services, which may include copy, courier, managed print, hospitality, imaging, and mail services. The role operates and manages the required equipment and software to meet service level agreements, supports customer interactions, and helps achieve profitability goals through effective use of company materials and supplies. The position may also support site operations such as work orders, contractor monitoring, inspections, facility issue reporting, vendor and building occupant interactions, supply inventory, conference room coordination, and A/V equipment management. The coordinator provides operational data to leadership and customers, may prepare monthly customer reports, and ensures financial responsibilities are met.

Requirements

High school diploma or GED.
At least 1 year of experience in a related field, such as a B2B and/or technical environment.
At least 1 year of customer-facing work experience.
Demonstrated knowledge and understanding of technology.
Tactical thinking and decision-making skills.
Ability to present information to small groups.
Moderate problem-solving skills.
Basic customer service skills.
Basic technical aptitude.
Basic written and verbal communication skills.

Responsibilities

Manage daily operations of a mail room, copy center, or scanning facility.
Operate office equipment, including PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
Provide contracted office services, which may include copy, courier, managed print, hospitality, imaging, and mail services.
May provide courier, reception, switchboard, shipping and receiving, and mail delivery and processing services.
Handle formal customer interactions on a daily basis.
Implement and manage Ricoh Service Excellence programs effectively.
Operate required equipment and software to meet service level agreements (SLAs).
Support profitability goals through effective use of company materials and supplies.
May create and complete work orders, monitor contractors, conduct inspections, report facility-related issues, and provide operational support.
May interact with contracted vendors, facility management, and building occupants.
May manage office supply inventory and reordering.
May coordinate conference rooms and manage A/V equipment resources.
Maintain positive internal working relationships through professional communication.
Collect and provide operational data to assigned leadership and customers.
May complete monthly customer reports with support from assigned leadership.
Ensure financial responsibilities are met.
Perform other duties as assigned.