Site Assistant - ARCHES Family First Resource Center - Swing
About The Position
The Site Assistant provides direct housing and sheltering support to families at ARCHES Project sites in Polk and Marion counties. The role supports daily site operations and offers supportive services, client engagement, and assistance accessing onsite services and community resources. Duties include cleaning, laundry, clerical work, client data entry and follow-up, kitchen support, community outreach, and other projects as assigned. The position works on site in indoor and outdoor environments and reports to an immediate supervisor. There are no supervisory responsibilities.
Requirements
- High school diploma or GED.
- Two years of relevant social services experience, including work with children, youth, or families.
- Basic Life Support/First Aid certification within the first 30 days of hire.
- Food Handler's Card or ability to obtain one within 30 days.
- Pass pre-employment and random drug screenings.
- Pass comprehensive MWVCAA and ODHS background screenings before employment.
- Basic computer proficiency, including MS Office products, database software, and web tools.
- Effective written and oral interpersonal communication skills.
- Excellent planning, organization, and time-management skills.
- Tact, diplomacy, and empathy when communicating with clients, staff, and program partners.
- Ability to remain calm and regulate emotions when responding to escalated clients or staff, frequent demands, and pressure.
- Ability to multitask and collaborate with staff, volunteers, and guests.
- Manual dexterity to handle personal items, food, clothing, sacks, carts, computers, and written intake processing.
- Ability to regularly lift and/or move 25 pounds and occasionally lift and/or move up to 50 pounds.
Nice To Haves
- Knowledge of or experience with trauma-informed care, trauma awareness, unsheltered or vulnerable populations, and best practices in homeless service delivery.
- Knowledge of or experience working with homeless, vulnerable, or at-risk populations.
- Equivalent combination of education and experience may be accepted.
Responsibilities
- Provide program support, including cleaning, site upkeep, laundry, and supportive services.
- Engage with and assist clients, answer telephone calls, and monitor client and facility safety.
- Facilitate access to guest onsite services.
- Use de-escalation techniques and make timely decisions in response to guest or client incidents.
- Provide supportive services for programs offered through the ARCHES Project.
- Support program operations through client data entry, client follow-up, resource navigation assistance, and special projects.
- Attend and participate in required annual trainings.
- Perform cleaning, janitorial, and laundry tasks supporting daily facility operations.
- Support nutrition staff with kitchen tasks, including cooking meals.
- Participate in community outreach to local organizations, camps, and groups as directed by the supervisor.
- Maintain appropriate boundaries with clients and coworkers.
- Perform other duties as assigned.
Benefits
- 401k contribution after 1 year
- Employee Assistance Program
- Life insurance
- Health, vision, and dental insurance
- For some positions, employees may be eligible for company-sponsored continuing education
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
